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J
judiths64530283
Participant
July 4, 2018
Answered

PDF send but not received

  • July 4, 2018
  • 2 replies
  • 688 views

I am using Acrobat reader for my PDF files. Were there changes recently?  I can attach and send Word doc by email and they are received.  When I attach and send PDF doc by email--it shows they are sent but they are never received.   When I  attach and send Word and PDF, they are sent but never received   This just started about a week ago..

    This topic has been closed for replies.
    Correct answer try67

    Sounds like an issue with your email server, or that of the recipient. Once the file is attached to an email it's outside the scope of Reader, it has no further influence on it.

    2 replies

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    July 4, 2018

    Sounds like an issue with your email server, or that of the recipient. Once the file is attached to an email it's outside the scope of Reader, it has no further influence on it.

    T
    Test Screen Name
    Legend
    July 4, 2018

    If it shows as sent but isn't received, the chances are it was removed along the way by an email handler. Do you send mails from or to a large company where you work, with administrators you can ask?

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