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Please do note that my Bug report / Feature request is NOT about getting a native 64-bit Acrobat [or Acrobat X0I Pro fwiw].
Can't figure why you keep bringing back gratis Reader & Flash on the table - btw the latter is now vanilla 64-bit.
My remark was simply about implementing a tiny, tiny fix for a broken feature dealing with a tiny, tiny part of the OS/App integration. And given how expensive Acrobat is (~US$850 eq.) I'd have expected most if not all feats to work for *all* customers, not only a fraction of those which happens to use 3+-years-old computers.
Could perhaps ask a partial refund due to some of the advertised/published features being made unavailable to users like me by Adobe, even though these customers' computer specs fit well within the advertised/published requirements. I did not pay full price for a piece of software that disrupts part of my OS features, while doing only part of what it's supposed to do 
N.B. Didn't know about the situation of libraries and limited availability of 64-bit OSes in Murica, thx for the info - it readily explains why a US company like Adobe does not care much about the issues. Unfortunately I happen to live in the not-Murica part of the world, where it's been almost impossible to buy a cheap, new laptop/desktop that does not come with a 64-bit OS for the past two or three years (incidentally, we also have to pay comparatively more $$$ to get the same software as in the US or Australia, but hey)
@Dave Lean
I did the same - investigated any way to enable Acrobat's [9/10/11 Pro] shell integration on a 64-bit system, with no success so far. It's not that the ability has been broken following some recent, identifiable update: it's simply never been there, and judging from previous posts it won't be there owing to Adobe policies. Unfortunately, third-party software solutions to help alleviate Adobe's broken functions is hardly feasible, taking an uncanny amount of work & paperwork before our IT staff greenlights the installation of such a non-Adobe-backed "fix" on our workstations. In the meantime managing tens of thousands of PDF files has proven increasingly problematic due to Adobe lagging years behind modern OSes (having to browse each folder in any 32-bit app to generate cached thumbnails, wash-rinse-repeat with each addition/modification of pdf file... are you serious?).
Anybody knows of an OSS alternative to Acrobat Pro, which has thumbnailing abilities on current OSes?
You're beating your head against a wall here. This is a "user-to-user" forum. I have seen only two employees of Adobe here in the Reader forum, and to my knowledge, neither of them work in development. Those of us who volunteer (keyword there) in this forum cannot make a fix and cannot do more than what we have suggested, which is to submit a feature request. The rest is up to Adobe development and, based on their previous lack of interest in a compatibility fix for IE/Outlook X64, my recommendation would be "don't hold your breath".
You also wrote:
Could perhaps ask a partial refund due to some of the advertised/published features being made unavailable to users like me by Adobe, even though these customers' computer specs fit well within the advertised/published requirements. I did not pay full price for a piece of software that disrupts part of my OS features, while doing only part of what it's supposed to do
Considering that Adobe Reader (that's the forum you're posting in here) is free... You're NOT going to get any refund.
Most web design and development people KNOW that IE is the "problem child" of the browser world. While Firefox, Chrome, Opera and Safari have all moved into the 21st century with HTML 5 and CSS3 compliance, IE is still holding out hoping that everything on the web will "magically" revert back to 1998 standards so they won't have to implement the ability to handle things like PNG transparencies, element transitions and true gradients, that the others handle without code tweaking. Personally, I can't stand IE or Outlook. I only use IE when I have to test new web pages to make sure the compatibility fixes I was forced to write for it have actually taken and my design works. Outlook is absolutely IMPOSSIBLE to configure with the SMTP servers of several sites I maintain, regardless of what combination of protocols I use, and I've tried EVERYTHING POSSIBLE. Thunderbird configures with just a few clicks and I can transfer the settings between computers... Windows or Mac. Outlook has NEVER had that capability, beyond an address book export. Same goes for Firefox - I moved the contents of a single folder from my Windows 7 PC to my new MacMini and the first time I opened Firefox, all my plugins, bookmarks, saved logins, and history were there... and working!
I realize that a lot of people are FORCED to use IE at work because of I/T department resctrictions on installing "non-Windows" software, but I can't, for the life of me, understand why someone on their home computer would ever choose willingly to use such a piece of garbage as their primary browser, 32 bit or 64.
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