PDF Thumbnails Preview is unclickable Grayed out

[sayeed_roman_8102]

Hello Guys,

I have a issue with Adobe Acrobat Reader I would like to enable pdf preview thumbnails but its grayed out and not click able I repair installation, check for update, uninstall reinstall still that option is grayed out can someone help why its like that I have surfacepro 64bit os windows ARM chipset.

looking for a solution for this please thanks

[libitbear2025]

Did you ever have this problem corrected. I am now having the same issue. Any help will be appreciated.

[KenH13]

Having same issue, any fixes yet?

[AnandSri]

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Are you still experiencing this issue with the latest version of the app? Please ensure you have installed the latest build from the Menu (Win)/Acrobat (Mac) > Check for updates, install any pending updates and reboot the device. 

See this article to learn more about enabling the thumbnail preview: https://adobe.ly/3EZbwsz

Thanks,

Anand Sri.

[KenH13]

Problem still exists.  Adobe upgraded to latest version 25.001.20428.  The "enable PDF thumbnail previews in windows explorer" is still greyed out and will not let you select the option.

[KenH13]

It's been 2 months since my post and 6 months since sayeed's original post, is Adobe going to do something about this issue?

[AnandSri]

Hello @KenH13

I hope you are doing well, and I am sorry for the delayed response.

If the issue is still happening with the latest version of Acrobat: 25.001.20531 (Win) | 25.001.20529 (Mac), planned update June 10, 2025, and you have the latest version installed on the machine, then please provide the following information: the current version of the operating system on your device, a quick screen recording with the steps/workflow to reproduce the issue,  and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]