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nihon94
Inspiring
February 11, 2021
Answered

PDF thumnails disappeared after Adobe Acrobat Reader DC recent update

  • February 11, 2021
  • 6 replies
  • 6459 views

OS: Windows 10 version 2004 (20H2)(Japanese) updated.

 

Hi, after recent update of Adobe Acrobat Reader Dc Version 2021.001.20135, PDF thumbnails disappreared. When using many pdf documents and could not see thier cover it is very painful to open each file one by one.

I have followed the guidance available online to solve the problem such as, enable General/Enable PDF thumbnail previews in Windows Explorer, Set Adobe Acrobat Reader as a default application and reinstalled nothing working.

 

I wonder what would be the solution to view thumbnails? or is it possible to install the previous (older) version?

 

Any help in this regard will be appreciated.

Thank you.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi All,

     

    Thank you for your patience and sorry for the trouble caused.

     

    As you are experiencing an issue with the thumbnails, please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

     

    Let us know if that resolves the issue.

     

    Thanks,

    Meenakshi

    6 replies

    TanviRastogi
    Adobe Employee
    TanviRastogi
    Adobe Employee
    March 2, 2021

    Hi

     

    Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for this problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates.

     

    Thanks

    Tanvi

    U
    Usefulbells
    Participating Frequently
    November 11, 2021

    It has happened again with version 21.007.20099. I've gone through most of the suggestions:

    1.Edit/Preferences/General/Enable PDF thumbnail previews in Windows Explorer

    2. Disk cleanup thumbiail cache

    3. regedit/ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers

    Please don't tell me to uninstall the program because that simply leads to a greater problem:

    not being able to reinstall because I still have the latest version installed even though I did a power uninstall.

    If I can resolve this now, I am going to disable automatic updates and coexist with an outdated version.

      Meenakshi Negi
      Meenakshi NegiCorrect answer
      Legend
      February 17, 2021

      Hi All,

       

      Thank you for your patience and sorry for the trouble caused.

       

      As you are experiencing an issue with the thumbnails, please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

       

      Let us know if that resolves the issue.

       

      Thanks,

      Meenakshi

      C
      constantinec44849715
      Participant
      February 13, 2021

      The same thing happened to me

        A
        Adobe Employee
        abhisi
        Adobe Employee
        February 12, 2021

        Hi Nihon94,

         

        Thanks for reaching out to us.

        Could please try after following the below steps:

        1. Go to Preferences> General> Check Enable PDF Thumbnail Preview in windows explorer > Click on Ok and then quit the Acrobat Reader.

         

         

        2. Go to Search> Disc Cleanup>Check on the thumbnail checkbox>Click on Ok.

        3. Go to Task manager> Restart Windows Explorer.

        4. Make the default PDF handler to Adobe Acrobat Reader DC.

         
         

         

        Please let us know if the issue still reproducible at your end.

        Thanks,

        Abhishek Ranjan Singh

          N
          nihon94Author
          Inspiring
          February 12, 2021

          Hi, Abhishek, thank you very much for the detailed reply.

          I have already done most of the points you have mentioned even have made Adobe Acrobat as a default PDF but not from the Task Manager from the Windows Applications.

          You said:

          3. Go to Task manager> Restart Windows Explorer-4. Make the default PDF handler to Adobe Acrobat Reader DC.
          After step 3 what I am suppose to do in the Task Manager to make PDF as a default hanlder?
          Please advice.
          Thank you.

          A
          Adobe Employee
          abhisi
          Adobe Employee
          February 12, 2021

          Hi Nihon94,

           

          Please close the task manager after restarting the Windows explorer.

          For the step 4:

          Right click on any PDF> select properties> Now select Adobe Acrobat Reader in Opens With> Apply>Ok> Refresh on the homescreen.

          Please try with this and let us know if the issue still reproducible at your end.

           

          Thanks,

          Abhishek Ranjan Singh

            Meenakshi Negi
            Meenakshi Negi
            Legend
            February 11, 2021

            Hi Nihon!

             

            Thank you for reaching out and sorry about the trouble.

             

            As the thumbnails are not appearing, please try repairing the installation. In the Reader DC, go to Help > Repair Installation and reboot the machine once.

             

            If the issue still occurs, try reinstalling. You may use the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#windows) to remove the application and reboot the machine after that. Then re-install the application from this link: https://get.adobe.com/reader/enterprise/.

             

            Let us know if the issue persists.

             

            Thanks,

            Meenakshi 

              N
              nihon94Author
              Inspiring
              February 12, 2021

              Hi, sorry to say that your cleaner tool is not uninstalling. It shows it did but when I check the Program files it is there even I can open Adobe files. I have also used subdirectory selection when using cleaner tool but nothing.

              Thank you.

              N
              nihon94Author
              Inspiring
              February 11, 2021

              Sorry correct spell mistake Read "Thumbnail" not Thumnail.

              I do not know how to edit my previous post.

              Thank you

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