Skip to main content
A
Anonymous
October 22, 2019
Question

PDF view problem on Internet Explorer (Windows 8 and 10)

  • October 22, 2019
  • 2 replies
  • 653 views

Good morning,

 

my client notified me that he cannot open PDF using Adobe Reader DC via Internet Explorer. It works properly f.e. on Mozilla Firefox. I've checked this out on my computer and I've got the same problem. When I'm trying to open PDF in a new tab, I get a gray screen and an Adobe Reader DC prompt like "Adobe Acrobat Reader DC has stopped working". There is a problem when I'm trying open a PDF in a viewer too - the PDF won't load. 

I'm attaching screen captures.

 

Any help would be greatly appreciated.

 

Many thanks,

Milena

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 23, 2019

Hi Milena.Jazdzyk

 

Thank you for sharing the solution. It will help other users as well getting the same issue. 

 

Feel free to contact us for any assistance required in the future.

 

Regards

Amal

A
Anonymous
October 22, 2019

I found a solution here: https://community.adobe.com/t5/Acrobat-Reader/Adobe-Acrobat-Reader-DC-has-stopped-working/m-p/8824998#M20306

Installing Adobe Reader and Acrobat Cleaner Tool has solved my the problem.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices