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M
Matthew247098448xwr
Participant
June 2, 2022
Question

PDF Viewer not showing contents from China Bank

  • June 2, 2022
  • 2 replies
  • 1907 views

I am reveiving the below message when trying to open a document from a chinese business partner. I have Adobe Acrobat DC, Adobe Acrobat Reader DC, & Adobe Acrobat Distiller DC at work. What new version would I need in order to get the document to upload? 

 

Any information would be helpful.

 

Please wait...
If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
June 3, 2022

The message is misleading. Versions of Acrobat since 6.0 can show these files.

Please show a screen shot of your Acrobat Reader window with this message. You need to show all of the window, not just the message. Be sure to remove personal info.

M
Matthew247098448xwrAuthor
Participant
June 3, 2022

 

T
Test Screen Name
Legend
June 3, 2022

All other PDF files open without an issue. The file is a simple PDF attachment see first screen shot below attached to the email. Normally, I would perform a simple double click on the file for it to be pulled up in the viewer. I have tried downloading the file as well but it still comes up with the same result. Either way this does not seem to solve the issue. Please see the images below, but what I am truly hoping to clarify is if my Adobe reader or pro needs to be upgraded. My own IT department can not open this file.

 

 


1. Please confirm what steps you take once the right click menu is shown - in your screen shot.

 

2. Please open the file in Reader and use File > Properties. Click the Description tab at the top and show a screen shot of all of the properties (from File at the top to OK at the bottom).

T
Test Screen Name
Legend
June 3, 2022

This usually means you are viewing it in another app, such as a web browser, email app or similar. You must download the file (Do NOT print to PDF), start Reader, and open the file using Open from the Fike menu. 

M
Matthew247098448xwrAuthor
Participant
June 3, 2022

Thanks, but this is the message that is received from Adobe when I try to open the Adobe file.  The file is an attachment on the email that is clicked, Adobe will open but displays the context displayed above. I am trying to understand what version of Adobe I would need or language package. 

 

Thanks

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