PDFs are displaying incorrectly

Forum|Forum|7 months ago
August 25, 2025
1 reply
834 views

After updating Adobe Reader to version 2025.001.20630 (32-bit), some files began to display incorrectly. For example, instead of scanned documents, there is just a jumble of pixels. The 64-bit version works fine, but it cannot be installed on Windows 10. Although Windows 10 is also 64-bit. When I select the 64-bit version on the Reader download page, the 32-bit version is installed.

Amal.

Legend

Hi there

Hope you're doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Is this an issue with a particular PDF file or with all the PDFs, please try with a different PDF file and check. Also share a sample PDF file with us so we can check it at our end.

Since your Windows 10 system is 64-bit, you should be able to install the 64-bit version of the Acrobat Reader.

Here are a few steps to try:

1. Uninstall the current Reader completely from your system using the Acrobat cleaner tool https://adobe.ly/3Vjfdy8 and reboot the computer once.

2. Go to the official Adobe Reader download page https://adobe.ly/4fPDwND

On this page, you can manually select your Windows 10 (64-bit) version and download the correct installer.

After installing the 64-bit version, restart your system and check if the files display properly.

Let us know if you experience any trouble and need more help.

~Amal

Meet Acrobat Studio

L

lukáš_2841Author

Participant

Thank you for your reply. However, your advice did not help. I uninstalled Adobe Reader, then used AcroCleaner, downloaded a new 64-bit installation, but when I run it, the 32-bit version is installed...

Unfortunately, I cannot provide the PDF, as it is a contract containing sensitive information. The problem only occurs with some PDFs. They display incorrectly on multiple computers. However, it works fine in the 64-bit version (on Windows 10 and 11).

Attached:
1) This is Windows 10 64-bit
2) The 64-bit installer is downloaded
3) The 32-bit version is installed

Amal.

Legend

Hi there

Hope you are doing well and sorry to hear that the issue is still unresolved.

As the issue is with some PDF files and not all, it seems to be a file-specific issue or an issue with how the files are being created. We would need the affected file to get it investigated thoroughly. Having said that, I understand the sensitivity of the document and respect your decision.

Another thing we can check is that you are unable to install the 64-bit version of the application. Could this be related to the system profile you are using? Please try creating a new test user profile with full admin rights in Windows https://adobe.ly/45OTMK7 or enabling the root account in macOS https://adobe.ly/4n4vHWZ , then try installing the application there and check.

If the application gets installed in the new user profile, pls try to repair the affected user profile.

~Amal

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