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Participant
February 4, 2021
Question

PDFs not opening correctly on iPad App

  • February 4, 2021
  • 3 replies
  • 968 views

Hi

 

Has anyone found issues with the latest App update for iPad Adobe Acrobat?

 

We try an open a PDF from dropbox on the iPad and a different file opens. When we open the same PDF on the desktop Acrobat Reader we have no issues. 

 

We can we open the PDF on the iPad App.

 

Cameron

This topic has been closed for replies.

3 replies

Participant
February 5, 2021

Si en la que me indiques

 

Legend
February 4, 2021

You say it's a "different" PDF. Different how? Please be detailed.

Fence5C57Author
Participant
February 5, 2021

Hi

 

The same PDF.

 

I can open the PDF on Acrobat Reader on the PC. But when I try and open the same PDF on the iPad App the App opens a different file (Diffenent pdf file to one that i was trying to opening)

 

The PDF file is saved on a Dropbox folder. 

 

Cameron

Fence5C57Author
Participant
February 9, 2021

Diffent in that - Instead of what I expected, it is a different file that was opened many months ago?

 

I have 10 drivers with iPads. They are all having issues. When they try and open a delivery docket pdf, a much older delivery docket pdf for a different address opens. 

 

This is only happening on the iPads. No issue when opening the pdf on Acrobat Reader on the desktop.


I have fixed the issue (for now....)

 

I have removed the Adobe link to Dropbox, then reconnected the link. Now all the PDFs are opening the correct one in Adobe.

 

Thanks for your help.

Fence5C57Author
Participant
February 4, 2021

....why can we open the PDF on the iPad App??

Bernd Alheit
Community Expert
Community Expert
February 4, 2021

Open the file in Acrobat Reader.