Permissions Password (ONCE AGAIN)

[Larry S..]

I've scoured countelss threads in this forum and cannot find a solution (even though plenty of thread have notated a "solution", none of which are... that ive found at least)

I am the author of the document. I did not set a permissions password when I dispatched the document for esign. 

Why is there a permissions password if I did not set it?

Is this a default setting within the new Adobe Esign?

Where can I find the permissions password? 

I want to clarify again due to the lack of accurate answers in previous threads. I am the author of this document and I did not set a permissions password. 

Thank you, 

Larry

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Adobe Acrobat doesn't setup a password automatically, To understand it better, please confirm the following details:

1. Is this an issue with a particular PDF file or with all the PDFs and how exactly its created?
2. Are there any signature fields or have you applied any Digital Signature on it?
3. Is it Document Open password or Permission password to edit the file?

Please try to send a sample PDF for e-sign to yourself for testing and see if th issue occurrs? Also, please share the PDF file in question with us so we can check it at our end.

~Amal

[Larry S..]

Hi Amal,

1. It is with every PDF after using Adobe Esign to send out documents for signatures.

2. Yes. There are signature fields.

3. Where is the setting for Open Password or Permission Password in Adobe Esign? Apparently, as mentioned before, this IS permission password (being that is the reason I reached out in the first place). I did not set the permission password. This was IN FACT set by Esign.  This is conclusive based upon the fact that this only happens to PDFs processed through Adobe Esign.  PDFs that do not need to be Esigned and have not been processed through Esign do not present the Permission Password request when I make changes. 

Ive attached a PDF file that I have esigned myself as a test document. After I signed the PDF and downloaded the file, I was greeted with the same notification requesting a Permission Password (same as the one i attached in my initial thread message). It states that if i do not have the password, to contact the author of the document. 

[Larry S..]

Do you have any updates on this? Did the documentation I provide help?

[Bernd Alheit]

Try the forum for Adobe Acrobat Sign.

[Larry S..]

Its been months and nobody has been able to help me even slightly in that forum. 

[Abambo]

As soon as a document is signed, it can't be changed. That should be logical. I do not want documents to get changed after signing them. 

[Larry S..]

So helpful... thank you for answering none of my questions. 

[Larry S..]

Still no help at all form this forum. This is extremely frustrating. I didnt expect this from adobe

[IceFloe]

I am not very good at English, so I might be misunderstanding part of what Larry intended.

I have reviewed the PDF document Test.pdf. This PDF is not digital signed.

It seems that a password was set during the saving process from a WORD document.

If the PDF document was generated from a system other than WORD, that system might have assigned permissions.

If the PDF document was generated from WORD, isn’t it possible that permissions were assigned during the saving process in WORD?

I hope this helps! For your reference.

--以下日本語で

私は英語が苦手なので
Larryさんの意図を
誤解している部分があるかもしれません

PDFドキュメントTest.pdfをみました
このPDFはデジタル署名されていません。

PDF生成時
WORDからの文書の保存時にパスワード設定されているように見えます。

WORD以外のシステムから生成されたPDF文書であるなら
そのシステムが権限を付与しているし

WORDで生成されたPDF文書であるなら
WORDの保存時に権限を付与する設定になっていませんか？

解決すると良いですね♪
参考まで

[Larry S..]

Thank you for responding. 

Its definetly weird / odd that the document doesnt show the signature listed, im not sure why it isnt showing. It seems to be another error in Acrobat. The esignature is shown on the pdf document itself.... even more confusing that it doesnt register the signature but somehow, someway locked the document (inexplainable by even adobe employees).

I double checked my word doc and it was not password protected when it was converted to PDF so there wasnt any security settings carried over from Word.  More so, I can edit the PDF document after converting it from a Word doc, however after I esign it is when i receive the password message. 

Appreciate your time and thoughts on this!

[Bernd Alheit]

Esign protects the file with a password.

[Larry S..]

Welcome to the discussion Bernd. Glad you are catching on, yes. Esign 'protects' the file.

I am the author of the document. I did not set a permissions password when I dispatched the document for esign. 

Why is there a permissions password if I did not set it?

Is this a default setting within the new Adobe Esign?

Where can I find the permissions password? 

I want to clarify again due to the lack of accurate answers in previous threads. I am the author of this document and I did not set a permissions password. 

** I'll also add a question for the more simple minded; Why am I receiving a message stating to collect the password from the author of the document, when I am the author?

[Larry S..]

Still nothing? Anybody? Any adobe employees out here that know their own product? 

[creative explorer]

@Larry S.. first of all, I am not an Adobe Employee, just an Adobe user like you. So, please be gentle with me!

I was trying to replicate what is happening...I did create a PDF from Microsoft. A simple one for that matter. Exported the PDF. And re-opened in Acrobat. Added my 'e-sign' signature in Acrobat. I opened the file on a different computer, and I was NOT asked for a password! 

Saved the file. If you can see, I can either save or Protect Using a Password ( @Amal. was correct in his first comment to you). 

But, I had re-read your posts and comments.... the title of the post was 'Permissions...' which means to me....

• Permissions password: Required to change permissions or remove security such as printing, or selecting text
• Document open password: Required to open the document

Which made me think, you could turn off the 'Permissions' in your 'Document Properties' , Command D for the Mac or Control D for the PC.

There is a drop-down method for 'Security Method' ... hopefully, you can change this to be 'No Security'. On my end, each time I create a PDF, I have no security. But, if my sister asks and she normally sends passwrod-protected documents, this is how I would do it for her when she asks.

Hopefully this helps... will get a bite to eat, and will return in an hour to see how things went!

[Larry S..]

Thank you so much for your detailed response and investigation! This is by far the most help I've gotten on the subject. 

I only mentioned Adobe Employees because I saw a few replies from them in this thread, but none of them have replied back. 

I really appreciate your time and efforts!

I was actually just sending/receiving a newly created PDFs (from Acrobat Pro app) for signatures and had some documents to test once more. 

I checked the security method prior to sending the document from Adobe E-sign and it was defauled to "No Security".  After E-signing the document, I tried to combine the file with another one (this is my main use case for needing to figure out the password protection feature and mastering it) but was requested to enter a password to unlock the document. SO close!

When I go into the security settings after the document is E-signed, "Password Protected" is selected and I am not able to make any changes to the security settings. 

[try67]

Security policy or not, you can't combine a digitally signed file with other files, only as a part of a Portfolio.

[Larry S..]

The security policy is the exact reason why I cant combine anything with a digital signature. Without it, i would be able to. Its crucial for generating paperwork packets for my legal team, processing reimbursements and our document retention policies. 

[try67]

No, you wouldn't. You can easily test it for yourself.

Take a regular PDF, add a Signature field to it, then click that field and sign the file. This does not involve Adobe Sign and doesn't apply any security policy to it.

Then try to combine the signed file with another PDF, and you'll see that it won't work.

Digitally signed files can't be modified (without invalidating the signature), except for such things as adding comments or filling form fields (if allowed by the author of the form/the signee), which includes combining them with other files.

[Larry S..]

By adding a signature to the document (in Acrobat Pro, not in E-Sign) it changes the security method to "Password Security", which prevents the combining the files... and we are full circle back to Password Security. 

The only reason Im not able to combine the files is because of the Password Security that is chagned after adding a signature (including my own, in Acrobat Pro and E-sign)

[try67]

It doesn't do that for me. The file is locked, but there is no security policy. Did you maybe tick the box that says "This document requires signatures" when creating the form for the first time? Because that converts it into an Adobe Sign form.

[Larry S..]

Just got back from lunch...

Thats interesting! Im going to play around with it when I have some spare time and get back to you.

Thank you for your help