Pictures truncated while printing

[Francesco75]

Hello,

Since the update of my DC reader in version 2019.008.271 (vs 2018.xxx) some images are truncated when printing while everything is correct on the screen.

The only solution is to print "as an image" but the quality does not suit me.

Yesterday on the PC with the version 2018.xxx everything worked well while on another PC with the version 2019.008.271 it did not work.

This morning the update was made on the PC and it does not work anymore.

Is it possible to download the 2018.xxx.xxx vesion?

Thank you in advance.

[thomaspez]

Have the same problem!

[prometalb82513000]

Same exact problem for me also, on all the PCs having reader installed (90). Is there a rollback option or a fix??

[Meenakshi Negi]

Hi all,

Thank you for reporting this issue.

Please provide the information asked below:

- OS version installed on the machine

- Printer's driver and model details

- Is it happening with a single PDF or all PDFs?

-  Have you tried any other printer?

- Could you please share any sample PDF with which you are experiencing this issue?

Please refer to the steps provided in the following help link to share the document How to share a file using Adobe Document Cloud.

We will be waiting for your response.

Regards,

Meenakshi

[Francesco75]

- OS version installed on the machine

     Win 10

- Printer's driver and model details

     HP4015x - Driver HP P4014/P4015 PCL6 ver 10.0.17134.1

- Is it happening with a single PDF or all PDFs?

     Every PDF

-  Have you tried any other printer?

     Yes. Same problems.

- Could you please share any sample PDF with which you are experiencing this issue?

Please find the link : Adobe Document Cloud

[TanviRastogi]

Thanks for reporting the issue.

Acrobat team is aware of similar issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. We will keep you all updated on the progress.

We got some files form some of you already which are of great help in validating the issue. If not sent yet, it would be great if you can provide one of your file to us so that we can confirm it is the same issue. You can share files via Document Cloud.

Thanks

Tanvi

[prometalb82513000]

Attached a sample file that present this error:

Adobe Document Cloud

[Francesco75]

Thanks for your answer.

Is it possible while waiting to downgrade to the previous version (2018.xxx).

Need DC Reader to work....

[thomaspez]

I have the issue with pdfs with standard "PDF/A-2b". Files without this stadard prints normally.

[Francesco75]

-  Have you tried any other printer?

Same PC, same driver, same PDF : yesterday it worked fine (DC 2018.xxx) today it doesen't work anymore (DC 2019.xxx)....

[prometalb82513000]

My setup:

W10 Pro 1803 build

Happens on Lexmark MS410, MS415, MX710, MX510 with latest drivers and firmware from Lexmark.

It is happening on all PDFs.

Thank you

[prometalb82513000]

For us I believe it has something to do with the position of the image. Our ERP software produces PDFs where the logo is in the background behind a transparent text box. It was working without issue for at least since Acrobat reader 6.0. and it works if you print as image which is impractical and with lower quality.

[thomaspez]

My setup:

- Windows 10 1803 (build 17134.285)

- Printer Ricoh MPC3003

- problem on all PDFs

This happens only after the last Adobe Reader update!!! (2019.008.20071)

[robertf19262724]

This issue was brought to my attention at work this morning.  I replaced the jpeg with a bitmap and it printed correctly.  Still not the real solution however.

[TanviRastogi · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Tanvi

[prometalb82513000]

It works for us!

Thank you!