Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\Fea

[praveenBKAppPackager]

[EnterpriseHelp]

Please repost with a proper title and the details in the body of the post. You've posted everything in the title and it can't be read.

[11cs11]

This thread shows how ridiculous the Adobe software is, and they will never bother to fix it because there is no good alternative software now(believe me when there is I will switch immediately). No matter how many boxes etc you uncheck in Preferences the whats new and other popups persist, where there should just be a "do not show again" checkbox. The homescreen takes up a quarter of the screen with videos with peoples faces that no one wants to watch and that you can't get rid of. Look at how ridiculous this thread is, with users having to change registry keys and Adobe employees playing dumb by pretending to not understand these issues and requiring the users to waste time reposting. This is the worst software user experience on the internet.

[Steve Cordero · Accepted solution]

Ditto about the title and description.

Here is the information that you seek:

General Preferences

bHideHelpWelcome

Top > AVGeneral > Welcome Tour > bHideHelpWelcome
Data type	boolean: DWORD value > REG_DWORD
Default	0
Version #	Oct. 2018 both tracks
HKCU Path	AVGeneral
HKLM Path	Not lockable
Summary	Specifies whether to disable the Welcome menu item under Help.
Details	Possible values include: 0: Enable the Welcome menu item. 1: Disable the Welcome menu item.

[praveenBKAppPackager]

Re-posting: 

Hi, please help me in suppressing First popup (not welcome screen) as shown below. It says something like " Check out the new Acrobat Reader DC" and has "Start tour" button on it. I would like to suppress this via registry settings since  I am packaging this for enterprise distribution.

I have added following registry key for welcome screen which is working and Suppressing the welcome screen I hope, but need to suppress the following . Thanks in advance.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bShowWelcomeScreen"=dword:00000000

[praveenBKAppPackager]

I have added following registry key but the popup appears on 3rd or 4th launch

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\Welcome Tour]

"bHideHelpWelcome"=dword:00000001.

[praveenBKAppPackager]

Hi Steve, Tested this again with fresh Win 10 machine with below registry and its working now.

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\Welcome Tour]

"bHideHelpWelcome"=dword:00000001.

[Joy_B]

Dear STAFF,

I have same issue that Start tour menu pop-up on the first launch, so I found this page and your registry informations​.

But we need to hide Start tour menu both all users who launch acrobat reader dc for the first time. Do you have any solutions?

Acrobat Reader DC 19.008.20074 is installed on the Windows 7 machines.

[MrHpower]

Tried both registry strings, but the Welcome Tour screen pops everytime up:

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral\Welcome Tour]

@=""

"bHideHelpWelcome"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cWelcomeScreen]

@=""

"bShowWelcomeScreen"=dword:00000000

Could you please provide a correct solution

[EnterpriseHelp]

According to the docs, the preference resides directly under AVGeneral. General Preferences

Try this path:

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral]

"bHideHelpWelcome"=dword:00000001

[MrHpower]

Thanks for the quick responce, tried you suggestion but still the Welcome Tour popus up everytime:

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral]

@=""

"bHideHelpWelcome"=dword:00000001

[EnterpriseHelp]

I just gave it a test, and it works for Acrobat:

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral]

"bHideHelpWelcome"=dword:00000001

Doesn't work for Reader. I'll have to get some more answers on this.

[MrHpower]

Thanks for the investigation! I eagerly await your response.

[MrHpower]

Is there any news on this issue?

[robertm91183282]

Answer in this other thread worked for me!

Check out the new Acrobat Reader DC message

[MrHpower]

Hello Robert,

Tried is as you mentioned but still i get the Welcome Tour..

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\FTEDialog]

@=""

"iFTEVersion"=dword:0000000a

"iLastCardShown"=dword:00000000

[EnterpriseHelp]

Set HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\bToggleFTE to 0.

Docs have been updated: Lockable Settings

[MrHpower]

Thnx guys for the responses popup has been disabled

[trishpwis]

Im sorry but i have no understanding of where to go to do this actions.   it is very unclear -  please for the noob/novice, can u explain please, as im about to uninstall Adobe, its driving me more insane

[EnterpriseHelp]

The solution above is for enterprise administrators. It's not wise to edit the registry if you're inexperienced. Just go through a couple of tour screens and close the window. If you still see the tour after the next product launch, post back.

[trishpwis]

have taken the tour many times it doesnt go away   that is why im on here in desperation

[robertm91183282]

Did you try the copy paste into a reg file I had posted?

Did that work or were you not able to create the registry file?

[trishpwis]

i have saved the file, however, as mentioned before I do not know how or where to get into registry file 

[robertm91183282]

One way I might suggest, as I understand how you feel. Took the tour a dozen times, won't stop popping up...

Open Notepad, Copy paste the following into the page:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]
"iFTEVersion"=dword:0000000a
"iLastCardShown"=dword:00000000

Then save as, under file type choose "All Files", name the file Tour.reg and make note of where you save it. DO NOT SAVE AS TEXT FILE. Double click on the  Tour.reg file to insert it in the registry.

[SadITMan]

Hi Guys,

Some of you may find that you need to do this extra step if using Windows 10.

After changing settings above in registry - you need to make the sure the local user has at least READ permissions on the "HKEY_CURRENT_USER\Software\Adobe" key.

Please note that if the user is not a local admin they will not have access to that key so the popup will never go away.

You need to temporarily make the user a local admin, then open regedit as them with admin rights - then give themselves direct READ access to the above key.