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[vscfalcon]

Good afternoon.

Quick rundown: I am unable to open a PDF that was created using LiveCycle Designer 11.0.  I get the perpetual "Please wait..." splash screen.

My setup:

MacBook Pro Mid 2012

MacOS Catalina 10.15.7

Adobe Acrobat Reader Ver. 2024.002.20759

Actions I have taken so far:

-updated to latest release of Adobe Reader (version stated above)

-downloaded the PDF to local machine

-attempted to open the PDF from Adobe Reader via File/Open (no joy)

-attempted to open the PDF by double-clicking from Desktop (no joy)

-moved file to a drive folder and attempted to open via methods above (no joy)

Thank you in advance.

[Amal.]

Hi there

Hope you are doing well.

If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Reader or Adobe Acrobat.

(https://adobe.ly/3xqQOi6)

~Amal

[vscfalcon]

Good morning Amal.

As per my support request, I have downloaded the file in question to my laptop but still no joy.  Kindly please read all the actions I have taken.

Sincerely,

Vincent