Pop-up blocking use of Reader

Community Beginner ,
Sep 19, 2020 Sep 19, 2020

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Hi -

 

Thank you kind people for all of the help you provide. I could use some of your help...

 

Every time I start the app a window pops up with a prompt "Work with PDFs while browsing the web." See the screenshot.

 

As far as I can tell it is not possible to dismiss this window and use the app. All of the controls in the pop-up are non-responsive
- The X in the upper-right
- The Continue Button
- The Learn More link
- The checkbox

 

The Application won't quit - I have to use the Mac's Force Quit to use the app.

 

I'm on Nac OS Catalina. I cannot tell what eversion of the app I'm using because the option to look that up is greyed out.

 

I've uninstalled and re-installed the application. No change. (Installation file: AcroRdrDC_2001220041_MUI.dmg)

 

Thanks for your help!

 

Screen Shot 2020-09-19 at 2.03.00 PM.png

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correct answers 1 Correct answer

LEGEND , Jan 15, 2021 Jan 15, 2021

Ah, yes. I once saw one of these boxes which covered another message, but would not accept any input. This was on Windows. You can try, if stuck, pressing Return or Esc to see if it makes the hidden message disappear. These boxes are a real nuisance, I think Adobe have a team devoted to thoughtless and inconvenient in-app advertising, perhaps rewarded for the most inconvenient or thoughtless.

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New Here ,
Oct 08, 2020 Oct 08, 2020

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I am having the same problem.  I think I accidentally might have clicked on one of those update flash player pop-ups, not sure.  But my malware program has not detected a virus.  I have installed and re-installed the adobe reader.  I checked extensions and data in all of my browsers.  There is nothing.  Everytime, I download Adobe reader, it has this pop up window as described above that prevents the reader from running.  Well I am looking into alternatives at this point to the reader. 

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New Here ,
Oct 15, 2020 Oct 15, 2020

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I am also having this problem on my mac. Never experienced it before. Now I will have to use a different program... Adobe what's going on here?

I am

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Exactly the same issue here. Just wondering if anyone managed to figure a fix? Uninstalling and reinstalling doesn't solve it, I just found. Hopefully someone from Adobe will chime in here.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Update: after reinstalling Adobe, in the 0.5 seconds before the popup appears, I had a chance to accept another popup allowing Reader to be the default app for pdfs. After doing so, the popup comes again but is clickable this time around. Thereafter, I went to Cmd+K, General: and disabled popups. This seems to work now.

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LEGEND ,
Jan 15, 2021 Jan 15, 2021

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Ah, yes. I once saw one of these boxes which covered another message, but would not accept any input. This was on Windows. You can try, if stuck, pressing Return or Esc to see if it makes the hidden message disappear. These boxes are a real nuisance, I think Adobe have a team devoted to thoughtless and inconvenient in-app advertising, perhaps rewarded for the most inconvenient or thoughtless.

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New Here ,
Jun 15, 2022 Jun 15, 2022

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Omg yes! This worked for me. Thank you.

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New Here ,
Nov 23, 2021 Nov 23, 2021

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I am also experiencing this same issue. Makes any use of the application impossible. 

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