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6

Pop Up Issue

New Here ,
Jan 29, 2024 Jan 29, 2024

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Hi, everytime i open a pdf using Adobe Acrobat , a pop up saying "Please read and accept the Adobe General Terms Of Use" comes up and it never closes even if i click "Accept" multiple times.

Sterlin29888055cwpt_0-1706599521940.png

 

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Crash or freeze , General troubleshooting , How to

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @Sterlin29888055cwpt ,

 

Sorry for the trouble. 

If you are comfortable using Windows Registry Editor, please try the "Advanced Solutions" section from this Help page: https://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html
Otherwise, try the cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, and uninstall the application from the machine. Try restarting your machine once you are done. 
You can download the Adobe Acrobat Reader using this link: https://get.adobe.com/reader/. Let us know how it works for you. 

Regards,
Tariq Ahmad

 

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New Here ,
Feb 26, 2024 Feb 26, 2024

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I have same problem, i try all solutions, but it doesn't work. Please help.

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hi Huy35713072s78g,

 

Thank you for reaching out. 

 

Could you please share the Acrobat and OS version on your machine? It would be helpful if you could share the screen recording of the workflow so we can share it with the team.

Also, share the logs using the steps suggested in the following help document: https://adobe.ly/3Tf06FH

We will get this checked.

 

Thanks,

Meenakshi

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New Here ,
May 02, 2024 May 02, 2024

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The same thing happens to me on my personal laptop, office laptop and office PC. This is a big bug. but I noticed it's only for specific files not for all.

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