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noresponse4567
Participating Frequently
April 26, 2021
Question

Pop ups How do I stop this pop-up? It happens every time I open a pdf.

  • April 26, 2021
  • 5 replies
  • 36147 views

5 replies

R
rachel_MWC
Participant
January 30, 2025

How don't use Adobe Acrobat. I only need Adobe Reader, but Adobe Acrobat has just started opening my screen grabs. I need to stop it. But how? I really do not want this software and am worried how much this is disturbing my workflow. 

P
perfect_coast20600
Participating Frequently
January 2, 2024

Thank you for your message. I followed your instructions to disable Adobe Acrobat Reader DC messages on startup. After rebooting, the issue persists. Any further guidance or assistance would be appreciated.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 3, 2024

Hi there

 

Would you mind sharing the screenshot of the pop up message that you are getting? Also make sure you have the application updated to the latest version 23.08.2042X Go to Help > Check for updates and reboot the computer once.

 

~Amal

M
Melissa34903397bgcx
Participant
January 19, 2024

I have done these steps and the problem persists. 

 

    P
    popuofromhell
    Participant
    October 13, 2023

    Acrobat Reader 7 Day Free Trial pop up has ruined my computer.  Cannot work with any pdf or other documents.  How do you get rid of this pop up from hell.

    T
    Test Screen Name
    Legend
    April 27, 2021

    Well, you're getting the message because you paid for Acrobat but aren't using it. So why not fix the message by actually using what you pay for? Would you like some assistance in understanding what is going on? This is a confusing area, but suppressing messages isn't the solution.

    G
    Gilbert5CC9
    Participant
    July 15, 2021

    what an aggrevating comment.  People have reasons to open whatever software they want.  they shouldnt be forced to click through pop ups to use the software they are trying to use....how about a simple do not show this again checkbox?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 16, 2023

      the problem persist 


      Hi there,

       

      Please update the application to the new version 23.0.20380 from the help menu > Check for updates and reboot the computer once and check.

       

      Let us know how it goes.

       

      ~Amal

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 27, 2021

      Hi there

       

      Hope you are doing well and sorry for the trouble. As described you are getting the pop up 'have you installed the right Acrobat'

       

      Please go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > General > Under, Messages from Adobe , Uncheck 'Show me messages when I launch Adobe Acrobat Reader DC ' > Click OK and reboot the computer once and see if that helps.

       

      Let us know if you experience any trouble and need more help.

       

      Regards

      Amal

      N
      noresponse4567Author
      Participating Frequently
      April 27, 2021
      That didn’t work. I unchecked, clicked ok, rebooted and still get the pop up.
      I unchecked again, check don’t show pop up’s whne I open pdf, clicked ok, rebooted and still get pop ups.
      It’s not saving.

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