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defaulte4ni9rf3f06j
Participant
October 26, 2021
Answered

Popup won't close

  • October 26, 2021
  • 3 replies
  • 17627 views

When I open Acrobat Reader DC it displays a popup "Work with PDFs while browsing the web".  I cannot close this popup.  Clicking anywhere on the popup (the well-hidden grey X, the continue button, anything) just results in a "you can't click here" beep from my Mac.  This renders the application totally unusable - all menus selections are disabled.  My only recourse is to force quit the application.

 

I am on the latest MacOS - 11.6, and have uninstalled and reinstalled Acrobat Reader so this should be the latest too - of course I can't see what version it is, because all the menus are disabled.

 

I wouldn't even be trying to use Acrobat, but someone has sent me a PDF portfolio which Preview can't read.

 

This is annoying.  Any help would much appreciated.  Especially from Adobe in the form of not creating un-dismissable popups.

This topic has been closed for replies.
Correct answer Paul Warren35963263agz4

I went into tasks, Adobe,  end task. Problem fixed!

3 replies

P
Paul Warren35963263agz4Correct answer
Participant
March 9, 2024

I went into tasks, Adobe,  end task. Problem fixed!

C
Coach385183516uf2
Participant
July 10, 2024

Losing all your work is not problem fixed

F
F23851434a8w0
Participant
April 1, 2022

I'm having the same problem, and I can't quit Adobe or restart my computer because Adobe won't close. Also, cmd+k doesn't do anything for me.

Anything else I can try?

Thanks,

Felicia

1234901328k
1234901328k
Participant
June 26, 2022

I'm having the same issue. The pop-up is blocking the app, making it entirely unusable. This means I'm going to be delayed on a work project and potentially lose money. It will not allow you to screenshot the app while the pop-up is open.

E
eaff
Participant
July 8, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

It is the First Time Experience (FTE) screen which displays help content and tips when the application is started.

You can disable the screen permanently through the registry settings. Assuming you are using a Windows machine, to disable the FTE, set the registry value:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bToggleFTE"=dword:00000001

 

 

Open registry through Run command i.e. type regedit in Run and click ok.

 

1. Navigate to the Registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.

2. Highlight FeatureLockDown.

3. In the right window, right click in the Blank space and choose New > DWORD (32 bit) Value.

4. Enter the value bToggleFTE

5. Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify.

6. Enter Value Data as 1 and click Ok.

 

Reboot the computer and launch the Reader.

 

Let us know how it goes and share your observation.

 

Regards

Amal


Hi Amal,

I'm getting the same issue in macOS. I think the above screenshot is also from the macOS environment. Please advise us to resolve this. Thanks.

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 27, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to use the application due to the pop up message and you have tried to reinstall the application with no luck.

 

Please try to press cmd+k to open preference settings and go to General > under, Messages from Adobe Uncheck 'Show me messages when I launch Adobe Acrobat ' and see if that works.

 

If it dosn't work, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that helps.

 

you may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

    D
    defaulte4ni9rf3f06jAuthor
    Participant
    October 27, 2021

    Thanks for the response Amal.  Interestingly enough, when I opened Acrobat Reader today the popup appeared again, but this time I was able to click on the X and it went away, unlike yesterday.  I appreciate the note on how to stop messages from appearing, and have unchecked that box.

     

    Ian

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