A

Anonymous

Question

Preview Handler Surrogate Host prevhost.exe error

Forum|Forum|3 years ago
December 13, 2022
1 reply
6013 views

Hi,

I'm getting a prevhost.exe whenever i'm closing windows explorer.

It basically says in french : "The instruction at 0x00000 referenced memory at 0x0000. Memory state can't be read".

I'm using the latest version of Acrobat Reader 64bit. Also I did a sfc /scannow in windows cmd and everything was normal.

Thank you for your help,

Lucas.

This topic has been closed for replies.

S_S

Community Manager

Hi @27555911,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

Would you mind sharing the scenario when you experience the error pop-up? Does it show up when trying to double-click on a PDF to open through Acrobat Reader or simply trying to open the application?

You may try the steps mentioned in the given link and check if it helps: Troubleshoot errors, freezes | Adobe Reader | Windows

Look forward to hearing from you.

-Souvik.

A

Anonymous

Hi Souvik,

The error happens when I close the windows file explorer while I was previewing a .pdf file using adobe pdf preview handler. This is the only case where the pop-up happens. I followed the steps of the link you sent, so far the error still comes up.

Thank you,

Lucas

A

Anonymous

@27555911,

Have you checked with a new user admin account if the issue still persists?

-Souvik

Hello Souvik,

The person encountering the problem is working with other people using the same software. But they don't encounter the prevhost.exe issue even though they preview many .pdf files in the windows explorer each day. I think that running another admin account on the pc isn't really helpful.

Let me know if you have another idea.

Lucas

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