print properties button missing

[Eric3158849761ep]

Hi all.

i hope any one can help me out. just install leatest version of acrobat reader mac version. when i click print. the print properties is missing? , i tested windows is fine , any idea?  thanks for help

Mac version Print Properties missing

windows version, Print Properties is there.

[creative explorer]

@Eric3158849761ep you may need to install the new printer driver and firmware for the Canon GP-520 as it was recently updated on 17-Jul-2024 https://asia.canon/en/support/0101120602

[Eric3158849761ep]

thanks your recommendation, still no luck, i already update the firmware of canon GP520, and using clean system download latest version of acrobat, and download the latest vestion of canon gp-520 driver for mac, still having issue. 

[creative explorer]

@Eric3158849761ep try in safe mode on the Mac. 

[S. S]

Hi @Eric3158849761ep,

Hope you are doing well. Thanks for writing in!

If you click the "Printer" button on the bottom left beside "Page Setup," what do you see in the next window?

Learning about the new changes in the MAC UI would be interesting. If the Printer button is different from the printer properties, we could get this checked if there is something to be done from Acrobat's side.

-Souvik

[Tariq Dar]

Hi @Eric3158849761ep

Is the machine you are using personal or office(IT managed)?

~Tariq

[jane-e]

just install leatest version of acrobat reader mac version.

By @Eric3158849761ep

You posted to the Acrobat forum, but said you are using Reader. Can you confirm which you are using? Also let us know if your screenshots are from Acrobat or Reader.

Jane

[Eric3158849761ep]

I tested both version is the same issue. 

[Tariq Dar]

@Eric3158849761ep 
Is Reader or Acrobat installed on the machine? Is the machine your personal or office(IT managed)?

~Tariq

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]