Printer issue with Acrobat Reader

Hello

I have a weird issue with one of our customers and one of their employees, they have a network shared printer which works fine for everything, the user has contact to the printer, can use the printer with everything except Acrobat Reader, nothing happens when he press "print", we've tried different settings for the print, like printing as an image, etc, but still wont fix it. But it gets even weirder, it can actually work sometime, it's literally random, it will work for like a hour and he'll be able to print from the Acrobat Reader, and then it will stop to work again.

And yet, it gets even weirder, he can ALWAYS print PDF files in Edge, but never in Chrome

So he can print PDF files in Edge, but not in Chrome, and almost never in Acrobat Reader.

Anybody knows the issue here and can suggest a solution?

Thanks!