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jdb590xyz
Participant
May 20, 2013
Answered

printer not listed in printer list

  • May 20, 2013
  • 12 replies
  • 204369 views

listed in os, works with word, etc, but when i use adobe reader and wish to print a pdf, the printer is not listed! os = Windows 7 64bit, printer hp m451dw. Tried upgarding adobe to reader XI but no change. Please help!

    This topic has been closed for replies.
    Correct answer

    I had the same problem, I somehow finally worked it out.

    Go to this link and then follow the things i am telling you below

    Error 0x00000709 Cannot Set Default Printer on Windows [Solved] - Driver Easy

    After Giving Permissions Go to Device again in same process

    HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion\Windows

    and change the Device Name to your installed printer.

    Hopefully it will be solved.

    12 replies

    J
    jeroennieuw
    Participant
    August 27, 2024

    restarting the print spooler service was the solution in my case. I wouldnt trust the answer selected here, setting full control on a specific part of the registry is a red flag in this case

    gthegreat1
    gthegreat1
    Participant
    June 4, 2020

    I had the same problem with a standard user. I tried the registry fix. That didn't work. I made the user an administrator then changed his default printer to that printer and it worked. (I got an error to change the printer to his default, before he was an adminitrator.) Adobe was now able to print to it. Then  removed user from being an admin.

    suparna2kan@outlook.com
    suparna2kan@outlook.com
    Participant
    January 21, 2020

    I was having the same problem . My problem got resolved with the solution menioned.

    Thanks a lot.

    A
    Anonymous
    November 22, 2019

    Hello, thanks for your help but it didn't work for me.
    But I tried to delete the keys Device and UserSelectedDefault instead and reboot my computer, and now Adobe recognize both my printers ( I suppose that leaving it empty made Adobe update the list of printers )

    Have a good day

    A
    Anonymous
    Correct answer
    May 2, 2017

    I had the same problem, I somehow finally worked it out.

    Go to this link and then follow the things i am telling you below

    Error 0x00000709 Cannot Set Default Printer on Windows [Solved] - Driver Easy

    After Giving Permissions Go to Device again in same process

    HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion\Windows

    and change the Device Name to your installed printer.

    Hopefully it will be solved.

      Soothing_Glaze0D4D
      Soothing_Glaze0D4D
      Participant
      December 8, 2017

      Thanks a lot @arunk70780826. You are a genius. Your suggestion solved my problem.

      Bevi Chagnon - PubCom.com
      Bevi Chagnon - PubCom.com
      Legend
      April 22, 2018

      2018: Had similar problem using Windows 10 computer to a WiFi printer. It would appear in all my other printer lists, except when I was in Acrobat DC.

      Solution:

      1. Uninstall the printer through Windows Control Panel / Devices.
      2. Add a New Printer.
      3. Follow the on-screen prompts and select WiFi printer, not wired.
      4. When prompted for the printer's WPS/PIN code, check the printer's screen which will show its custom password to connect the printer to your computer. (This is like pairing your cell phone to your car's bluetooth.)
      5. Type this code into the printer's setup on the computer.
      6. Done.
      |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
      D
      donna_harris
      Participant
      November 18, 2016

      I am having the same problem. Have uninstaller adobe acrobat reader DC three times uninstalled and reinstalled printer drivers. Contacted tech support. Am getting very frustrated. I have been on multiple forums. No luck! My problem started before I installed DC. I had an earlier version of reader when issues began. I can print every other kind of doc but PDF. The printer doesn't appear in the list but an old printer which I have completely uninstall DOES!

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      November 30, 2016

      Hi Donna.harris,

      Sorry for the delay in response.

      Please refer to the help document to troubleshoot the issues related to printer Troubleshoot PDF printing in Acrobat and Reader

      Could be a possibility the printer drivers needs to be up[dated.

      Let us know if it still doesn't work.

      Regards,

      Akanchha

      P
      petrhajek
      Participant
      March 3, 2017

      hi,

      thanks for "standard answer". But it doesn't help.

      I have the same issue - printer is not listed in Adobe reader printer dialog box, but is visible in control panel / printers and also in all other applications. when I set this printer (invisible in Reader) as default, then printer is available/visible in Reader and print is OK. But when I set another printer as default, this one specific printer disappeared from Reader again.

      OS : MS Windows Server 2008 R2, fully patched

      Adobe Reader: Adobe reader 11.0.17

        C
        charlesk94539
        Participant
        June 8, 2016

        I am also having the same issue with Adobe Acrobat Pro DC, version 2015.0.16.20045

        My printer is HP Officejet PRO 6835.

        In order to get around, I export pdf file to Microsoft Word document. Then, open the Word file using MS Word and print it from Microsoft Word.

        It is so cumbersome to do this. Some page does not come out right. I think that the export is not really exporting it to the same format.

        S
        stefan52062412
        Participant
        April 21, 2016

        I had the same issue with Adobe Reader DC. I uninstalled it, installed Adobe Reader 11.0.15 and had the same issue again.

        After a reboot it was resolved.

        tsavage1951
        tsavage1951
        Participant
        December 3, 2015

        I'm having the same problem.   My printer doesn't appear as an option.  And yes, it does have the latest driver installed.

          D
          danielcoleman90
          Participant
          March 23, 2015

          Currently having exactly the same issue, only the default printer appears in the list in Adobe however there are 4 networked installed from a print server on the users pc. This is affecting more than one user, and more than one PC.

          Sometimes they appear fine, then the next time you open adobe there will only be one?

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