Printer properties missing.

Question

Printer properties boxes are all blank. What letters are there looks like Chinese letters. Printer properties are all normal else where. Can anyone help.

Amal. · Accepted Answer

Hi there

We are sorry to hear that the issue still persists.

Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

Regards

Amal

Amal. · Answer

Hi Ray_rig

Hope you are doing well and sorry to hear that. As described the printer properties are missing and showing blank

Would you mind sharing the screenshot of the issue for a better understanding?

What is the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer.

You may also try to repair the installation from the help menu > repair installation (Win Only) and see if that works for you.

We are here for help, just need more info.

Regards

Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded