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Participating Frequently
October 6, 2021
Answered

Printer properties missing.

  • October 6, 2021
  • 1 reply
  • 1038 views

Printer properties boxes are all blank. What letters are there looks like Chinese letters. Printer properties are all normal else where. Can anyone help.

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Correct answer Amal.

Hi there

 

We are sorry to hear that the issue still persists.

 

Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

 

Regards

Amal

1 reply

Amal.
Legend
October 6, 2021

Hi Ray_rig

 

Hope you are doing well and sorry to hear that.  As described the printer properties are missing and showing blank

 

Would you mind sharing the screenshot of the issue for a better understanding?

 

What is the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer.

 

You may also try to repair the installation from the help menu > repair installation (Win Only) and see if that works for you.

 

We are here for help, just need more info.

 

Regards

Amal

ray_rigAuthor
Participating Frequently
October 14, 2021

I have tried everything suggested and my problem has not been resolved. 

Amal.
Amal.Correct answer
Legend
October 14, 2021

Hi there

 

We are sorry to hear that the issue still persists.

 

Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

 

Regards

Amal