Printers not listed in Adobe Acrobat Reader

[UEG IT]

Hello,

Recently Adobe doesn't show my installed printers anymore. When I try to print any PDF there is only one of my printers listed and the standard "Microsoft print to PDF". All my other devices are not there. All other apps (Edge, Word, other PDF readers) list all my printers, they work without any issue. But Adobe seems to reject listing them all. I've already tried to reinstall, update and repair Adobe Reader but no success.

Any help will be appreciated!

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Tariq Ahmad]

Hi @UEG IT, 

Sorry for the troubling experience and thank you for reaching out. 

We had a few reports of a similar issue. However, we have not been able to reproduce it in-house. Would it be possible to have a meeting? If so, please let us know. 

In the meantime, please help us with the following details:

- OS name and version.

- Reader version installed: https://adobe.ly/42hHI2D;

- Upload diagnostic logs and share them with the Log ID: https://adobe.ly/4hG4A1j

Thank you for your patience and support.

~Tariq

[UEG IT]

Hello Tariq,

Sure, we can have a meeting about this. You can send me a Teams meeting whenever it suits you.
I'll make sure to get the details as soon as possible.

[Saipayan38133503mhmi]

Hi @UEG IT , 
Apologies for the roubling experience . 
We would could you please also let us know if this issue has been observed recently , or is it available from some time now .

Thanks and regards ,
Saipayan

[Tariq Ahmad]

Hi @UEG IT, 

Thank you for your support and patience. I have sent an email to the email ID address registered on Community. Please provide the required details, and we will set up a meeting as soon as possible.

[UEG IT · Accepted solution]

This issue was solved by placing the computer out of the GPO scope, deleting all the registered printers and adding them again by adding the computer to the GPO scope.