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greg10290666
Participant
October 2, 2018
Answered

Printing issue that arose with new Reader DC 19.008.20071

  • October 2, 2018
  • 7 replies
  • 7581 views

Within a few hours of yesterdays update, one of our users reported a printing issue from the new version (19.008.20071) of Adobe Reader DC. The issue relates to printing a full page image PDF. True text based PDF files, even with images scattered through the page, print without an issue.

The issue is that when trying to print in colour (tested on multiple printers in the office), a full page image PDF would skip every second line (i.e. print a strip of image, then leave a blank section) so the page looked like you were seeing it through a set of blinds. However if you printed the document in grayscale, the image would print correctly. I have photo's of what the print does, but the only example that I have has sensitive information on it.

The documents will also print fine in colour using other PDF applications such as Nitro, but my users prefer to use Acrobat Reader.

Could someone please get back to me with some sort of update to the issue.

      This topic has been closed for replies.
      Correct answer TanviRastogi

      Hi

      Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

      Please try it out and let us know your feedback!

      Thanks for your patience and support!

      -Tanvi

      7 replies

      D
      dipeshp63452854
      Participant
      October 5, 2018

      We had the users compiling about this as well. This is why we uncheck the " install update automatically" options. However, for handful of users, this settings was not unchecked and they got upgraded to the latest ( broken) version and reporting seeing the sing in screen and then reported the issue of certain pdf printing blank.

      What I noticed was that, the pdfs containing scanned images prints blank, "proper" pdf print as normal.

      I tested this using the older version (18) and everything prints as normal.

      Research suggested it could be that Adobe is not able to handle certain fonts or images in the pdf file.

      Indeed printing as image helps as a workaround.

      It was a big issues for us, as we have been rolling out new printers and some new features on the same day. Many users started blaming IT for deploying bad printers and features that broke things rather than fixing them. After grueling 2 hours of figuring out, I learned that Adobe was the one to blame.

      ADOBE - fix this ASAP. Dont roll out things that are not ready to be deployed.

      TanviRastogi
      Adobe Employee
      TanviRastogiCorrect answer
      Adobe Employee
      October 8, 2018

      Hi

      Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

      Please try it out and let us know your feedback!

      Thanks for your patience and support!

      -Tanvi

        D
        Dosmond_Lok
        Known Participant
        October 10, 2018

        Hi Tanvi,

        The new update “19.008.020074” fixed the issue.

        Thank you!

        TanviRastogi
        Adobe Employee
        TanviRastogi
        Adobe Employee
        October 5, 2018

        Hi all

        Acrobat team is aware of this print issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. An fix has been identified and we are further evaluating it.

        We will keep you up updated on the progress.

        Thanks

        Tanvi

          J
          juanl1049877
          Participant
          October 4, 2018

          We have same issue, but specially with forms files pdf.. only is able to print (unformatted) text, but cannot print regular.

          THIS IS FILE AND RESULT..

          Dropbox - FOMEXAMPLE.pdf

          Dropbox - RESULT.pdf

          M
          macc99199967
          Participant
          October 4, 2018

          One of the user used the following method to solve the problem:

          "Try Printing As Image. This seemed to help me when my pdfs were printing only partially. On the Print screen, click Advanced and tick the Print As Image checkbox."

            N
            nathanm21682946
            Participant
            October 4, 2018

            This work around fixed our printing issue. Obviously a bug within the new update

            tylerj46885145
            tylerj46885145
            Participant
            October 4, 2018

            Our company is experiencing the same problem but we've discovered a work around for now. Right click the PDF, open with Chrome (Haven't tested in Internet Explorer) and print through the browser.

            TanviRastogi
            Adobe Employee
            TanviRastogi
            Adobe Employee
            October 4, 2018

            Hi

            I tried with the files shared with me by kent75138966 but could not reproduce the issue. But with the screenshots shared by greg10290666​, the issue seems like @Printing Problem with Latest Release (2019.008.20071)

            If you can share some more sample files, that would help us confirm if that issue is same as the other one.

            Thanks

            Tanvi

            M
            macc99199967
            Participant
            October 4, 2018

            We are having the same issue with the logo chopped partially after updating. We are a medical billing compnay and cannot share the file with you.

            TanviRastogi
            Adobe Employee
            TanviRastogi
            Adobe Employee
            October 3, 2018

            Hi

            Thanks for reporting the issue. Can you share a test file where you are observing this issue along with following details:

            1. Printer settings
            2. Printers used

            I have sent you my email ID via DM.

            Thanks
            Tanvi

            D
            Dosmond_Lok
            Known Participant
            October 3, 2018

            Hi Tanvi,

            The PDF file cannot send to you for test. I got reply from other e-mail. This is Adobe Acrobat Reader issue.

            Thank you.

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