My company recently bought another, and we're migrating them from their network to ours. We've created accounts for their users on our end, so they are signing into our network, but now they cannot print PDF documents from Adobe Acrobat Reader. If another user signs into their computer for the first time, that second user can print a PDF document from Reader with no issue.
Their machines are running mostly Windows 8.1, but some have Win 7 and Win 10. The issue exists across all of those operating systems. The users were granted admin rights (they did not have them before the migration to our network), but that has not made a difference (and they were able to print on their network without admin rights just fine before the whole migration started).
Reader is not throwing any error messages when trying to print. No system tray notification comes up after using the print command, so it appears the jobs are not getting spooled to the printers. The users can print from other applications with no problem. One user with Acrobat DC Standard can print PDF's just fine. And the users can print the PDF documents from web browsers like Google Chrome and Internet Explorer as well. Reader is up to date with the DC 18 release.
Have you experienced this as well? Can anyone suggest another item to check for to troubleshoot this issue? Thank you for any suggestions you may have here.
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