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Printing problems

New Here ,
Sep 29, 2021 Sep 29, 2021

PDF created with Adobe Illustrator does not print as seen on Acrobat. The image appears green in print preview and printed page

 

 Captura2.PNGexpand image

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LEGEND ,
Sep 29, 2021 Sep 29, 2021

What would you expect to see instead of the green? Please share a screen shot of the Illustrator document too, so we know what you are comparing with.

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New Here ,
Sep 29, 2021 Sep 29, 2021

Captura3.PNGexpand image

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

Hi Oscar,

 

Thank you for reaching out and sorry for the trouble.

 

Please elaborate on the workflow use to create and print the PDF. 

Also, confirm if this happens with a particular file.

Would it be possible to share the PDF with us so we can check it on our end?

Share the Acrobat and OS currently in use.

 

Thanks,

Meenakshi

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New Here ,
Sep 29, 2021 Sep 29, 2021

I have received this file by mail. I can open and see correctly but, when I try to print, I see the green squares on print preview dialog box and the printed page is like the preview

 

It happens with this file by the moment

 

Yes I can share the file

 

Acrobat Reader DC version 2021.007.20091

Windows 10 Pro 21H1 19043.1237

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New Here ,
Sep 29, 2021 Sep 29, 2021

How Do you want to share the file?

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

Hey OScar! 

 

You may use the Share option in Acrobat to generate a link to the file. Use the steps suggsted here: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

Then share that link here in the message or in a private message. You may initiate the private message using te envelope icon provided at the top right corner. 

 

Thanks,

Meenakshi

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New Here ,
Sep 30, 2021 Sep 30, 2021

I have just send the link

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

Thank you for sharing the file.

Allow us sometime to check it.

 

Thanks,

Meenakshi

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New Here ,
Oct 06, 2021 Oct 06, 2021

Hi Meenakshi,

Any progress?

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New Here ,
Oct 26, 2021 Oct 26, 2021

Hi Meenakshi,

Any progress?

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Community Expert ,
Oct 26, 2021 Oct 26, 2021

You have to give us the link to the file, we can't guess.


Acrobate du PDF, InDesigner et Photoshoptographe
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New Here ,
Oct 26, 2021 Oct 26, 2021
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New Here ,
Oct 26, 2021 Oct 26, 2021
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Community Expert ,
Oct 27, 2021 Oct 27, 2021

Be sure to open this PDF with Acrobat, then hide the "Vernis" layer before printing:

 

Capture_184.pngexpand image


Acrobate du PDF, InDesigner et Photoshoptographe
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Community Expert ,
Oct 27, 2021 Oct 27, 2021
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This PDF was not created with Adobe Illustrator:

 

Capture_185.pngexpand image


Acrobate du PDF, InDesigner et Photoshoptographe
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