Printing problems

[Oscar5C53]

PDF created with Adobe Illustrator does not print as seen on Acrobat. The image appears green in print preview and printed page

 

[Test Screen Name]

What would you expect to see instead of the green? Please share a screen shot of the Illustrator document too, so we know what you are comparing with.

[Oscar5C53]

[MeenakshiNegi]

Hi Oscar,

Thank you for reaching out and sorry for the trouble.

Please elaborate on the workflow use to create and print the PDF. 

Also, confirm if this happens with a particular file.

Would it be possible to share the PDF with us so we can check it on our end?

Share the Acrobat and OS currently in use.

Thanks,

Meenakshi

[Oscar5C53]

I have received this file by mail. I can open and see correctly but, when I try to print, I see the green squares on print preview dialog box and the printed page is like the preview

It happens with this file by the moment

Yes I can share the file

Acrobat Reader DC version 2021.007.20091

Windows 10 Pro 21H1 19043.1237

[Oscar5C53]

How Do you want to share the file?

[MeenakshiNegi]

Hey OScar! 

You may use the Share option in Acrobat to generate a link to the file. Use the steps suggsted here: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html. 

Then share that link here in the message or in a private message. You may initiate the private message using te envelope icon provided at the top right corner. 

Thanks,

Meenakshi

[Oscar5C53]

I have just send the link

[MeenakshiNegi]

Thank you for sharing the file.

Allow us sometime to check it.

Thanks,

Meenakshi

[Oscar5C53]

Hi Meenakshi,

Any progress?

[Oscar5C53]

Hi Meenakshi,

Any progress?

[JR Boulay]

You have to give us the link to the file, we can't guess.

[Oscar5C53]

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:deb6682a-9667-4b65-a1a5-6add87f7899... 

[JR Boulay]

Be sure to open this PDF with Acrobat, then hide the "Vernis" layer before printing:

[JR Boulay]

This PDF was not created with Adobe Illustrator: