Problem after update reader to 2018.011.20036

[rspadar]

Hello,

after update if i open my protect document ask password and not open.

I haven't password.

If i unistall and reinstall old version work fine.

How can do for solve the problem?

Raffaele

[Meenakshi Negi]

Hi Rspadar,

If the document is secured with a password, it is not possible to open the file without the password.

As you can open the file in the older version without a password, then it seems there is no password set on that file.

As you have mentioned that the same file does not open in the latest version and ask for a password, is it an issue with this particular file?

Did you try to replicate the issue with other files?

Is it possible to share the file with us so we can check it on our end?

If yes, please use the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

Also, let us know the OS version installed on your system.

We will be waiting for your response.

Regards,

Meenakshi

[rspadar]

OS is Windows 10 Pro

The file is generated by a portal and has only the protections for printing.

He finds it below:

File condivisi - Acrobat.com

Raffaele

[henrikj87029905]

I am having the same issue, with every single PDF file in our database (approvals sent to clients). The PDF files are generated with a password for editing, but not reading, printing etc. Now every file created the last 10 years require a password for opening, and the password for editing does not work.

A colleague running version 2018.009.20050 is able to open the files without being asked for a password.

[Bernd Alheit]

You can open the file with Google Chrome.

[rspadar]

I don't want open with Google Chrome.

Raffaele

[Bernd Alheit]

Then install a old version of Acrobat Reader.

[rspadar]

I know that I can install an old version! I wrote on the forum to see if the problem was already known.

Raf

[ashburnhaminsurance]

Raf/Henrik, I too am having this exact same problem. I just opened a new thread but should probably be combined with this one due to it being the same problem.

Do you think this could be related to bug fix 4223361 that was part of this latest release (see the security section) that has gone wrong?

[Test Screen Name]

I suggest everyone who has this problem report it immediately. Multiple reports are useful because it shows the scope of the issue.

[ashburnhaminsurance]

Agreed. Please report using Feature Request/Bug Report Form

[AshuMittal]

Hi all,

Thanks for reporting the issue. We are investigating the same at our end and will confirm once a solution has been identified.

Regards,

-ashu mittal

[Arun Selvaraj]

Hi Ashu Mittal,

Many client are started escalation on the same issue. Could you please share the  plan/date for this fix. So that we can communicate this our clients

[AshuMittal]

Hi,

Fix for the issue has been identified and will be officially released within next few days. Will confirm once available.

Thanks,

-ashu

[AshuMittal · Accepted solution]

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

[Arun Selvaraj]

Hi Ashu,

Awesome. Its Works !!! . Perfect

Thank you very much.