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T
ToPi_2707
Participant
May 6, 2025
Question

Problem mit Acrobat Reader: "Ein Fehler ist aufgetreten..."

  • May 6, 2025
  • 2 replies
  • 1291 views

Hallo, seit zwei, drei Jahren funktioniert mein Acrobat Reader bestens. Seit drei Tagen kann ich plötzlich keine Dateien mehr zusammenführen: Es erscheint die Meldung: "Ein Fehler ist aufgetreten. Wir bitten um ihr Verständnis. Versuchen Sie es später erneut" (siehe angehängten Screenshot). Was ist da los? Wie kann ich den Reader in vollem Umfang wieder nutzen?

Viele Grüße

Thomas P.

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
May 6, 2025

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please share more details about the issue? Do you get the error message with all the PDF files while merging, or is it specific to one PDF? We verified your Adobe ID (email) and see that you have an active subscription to Adobe Acrobat PDF Pack. Try merging the files through Acrobat Online web services and see if you still get the same error message. Try merging the files with a different browser.

 

If you are using the freeware Acrobat Reader desktop app, then please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

 

Let us know how it goes.

Thanks,

Anand Sri.

T
ToPi_2707Author
Participant
May 6, 2025

Thank you, Anand Sri, for your support. 

I get the error message with all files. As you said, I merged files through Acrobat Online

and it has worked correct and fine. After I tried the Acrobat Reader desktop app again and it didn't work. So it seems to be a problem with that app - but only since three days. What do you think it could be?

Best regards,

Thomas P.

 

T
ToPi_2707Author
Participant
May 7, 2025

Hi @ToPi_2707 , 

 

We are working on this issue - As you have already identified, this is only an issue when accessing from Reader desktop and not when directly accessing Acrobat web. While we are working on a fix, please continue to directly access Combine files tools in Acrobat web using the link - https://acrobat.adobe.com/link/acrobat/combine-pdf - as a workaround. 

 

Thanks,

Praval


Thank you Praval, I'll work with the Acrobat web access until you will have finished your work. The suggestions by Anand Sri haven't been successfull.

Best regards,

Thomas

T
ToPi_2707Author
Participant
May 6, 2025

Ich vergaß: Installiert ist der Adobe Acrobat (64-bit) (25.001.20474).

Mein Browser ist Edge Version 136.0.3240.50 (Offizielles Build) (64-Bit)

Betriebssystem: Windows 11 Pro 

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