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Problem selecting 'Fill in form fields' on open PDF

New Here ,
Jun 24, 2024 Jun 24, 2024

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I run Mac OS Monterey 12.7.5 and am encoutnering a problem when I select 'Fill in form fields' on an open PDF. The following message is displayed: 'Adobe Acrobat wants to use your confidential information stored in "ADOBE.APS" in your keychain. To allow this, enter the "login" keychain password' I have never had the message before. I have tried selecting the keychain and used the associated password, but it doesn't work. I have the option to 'Always Allow'; 'Deny'; or 'Allow'. The application stops responding and I have to select 'Force Quit' to close it.

 

Is someone able to assist me in resolving this issue?

 

Ian

TOPICS
Comment markup and annotate , Mac , Share or review PDFs

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hi ians26003844,

 

Thank you for reaching out.

 

Please try the suggestion provided in the following help document: https://helpx.adobe.com/download-install/kb/adobe-application-launch-displays-adobe-licensing-dialog...

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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New Here ,
Jul 08, 2024 Jul 08, 2024

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Thanks for helping me with this information.

Much appreciated.

Ian

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