Problem sending mail from Adobe Acrobat DC Reader via APPV

Report · Mar 02, 2017

We are running a HyperV enviroment with some local install applications and XenApp. An APPV publiched application is able to open upp PDF files that the program creates and display them but when using the build-in function in Adobe, sending it as a mail the problem occurs.

Translation: Adobe Acrobat Reader DC has stopped working. An error has oocured that has made this program stopped working. Close the program.

The windows Event viewer is showing this error:

Log Name:	Application
Source:	Application Error
Date:	2017-02-28 16:12:30
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	computername

Description:

Faulting application name: AcroRd32.exe, version: 15.23.20070.19033, time stamp: 0x58a745fb

Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d

Exception code: 0xc0000005

Fault offset: 0x000431f2

Faulting process id: 0x4afc

Faulting application start time: 0x01d291d5051ea9c5

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 52037214-fdc8-11e6-8274-f25affb621a4

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2017-02-28T15:12:30.000000000Z" />
	<EventRecordID>98157</EventRecordID>
	<Channel>Application</Channel>
	<Computer>MTRCLNXA7D-001.motorit.net</Computer>
	<Security />

</System>

	<Data>AcroRd32.exe</Data>
	<Data>15.23.20070.19033</Data>
	<Data>58a745fb</Data>
	<Data>ntdll.dll</Data>
	<Data>6.3.9600.18233</Data>
	<Data>56bb4e1d</Data>
	<Data>c0000005</Data>
	<Data>000431f2</Data>
	<Data>4afc</Data>
	<Data>01d291d5051ea9c5</Data>
	<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
	<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
	<Data>52037214-fdc8-11e6-8274-f25affb621a4</Data>
	<Data>
	</Data>
	<Data>
	</Data>

</EventData>

</Event>

We have implemented registry key HKLM\Software\WOW6432Node\adobe\adobe reader\dc\featurestate\4163520(dword)=0 but still the issue persist.

Tried to update both Office and Adobe but the problem remains.

There is no issue to open a PDF file from the desktop or a shared drive and mail it, only from an APPV application.

Enviroment:

Windows 2012 R2

XenApp 7.13

Outlook 365 2016 with latest uppdates, version 1701 build 7766.2060

Adobe Acrobat Reader, DC version 2015-023-20070

Tacdis (APPV application)

Report · Mar 05, 2017

Hi motorit35325,

Could you please try launching Reader with administrative rights and see if you able to send email without any issue?

Report · Mar 05, 2017

Hi Adorobat

Tried it and it didnt work.

A clarification is in need i think. The APPV opens up an embedded PDF file and from that window the mail function is used. The embedded Adobe window that pops-up tries to open Outlook but fails.

After clicking Contiune the error message appears.

Report · Mar 08, 2017

Have now tried with other applications packed in APPV. Having Adobe och the application as a app-v package and tried to mail with adobe built-in mailfuntion but the result is the same.

Report · Mar 23, 2017

Hi motorit35325,

App-V Application and natively installed Office behave like this only because of the lack of availability of office add-in. The App-V application is not able to interact with the office thus causing a crash.

Please take a look of this Microsoft KB: App-V: Still More on Those Office Add-ins – GLADIATOR@MSFT

Let us know how it goes.

-Tariq Dar.

Report · Apr 12, 2017

Hi Tariq

Thanks for the link. I have tried with Runvirtual both to HKCU and HKLM but still the same result.

Created an empty package and used a script when publishing, still the same.

Tried with this commands to see if I cound mail but still the same result:

$AppVName = Get-AppvClientPackage 'appname*' ; Start-AppvVirtualProcess outlook.exe -AppvClientObject $AppVName

$AppVName = Get-AppvClientPackage 'appname' ; Start-AppvVirtualProcess acrord32.exe -AppvClientObject $AppVName

Adobe Acrobat shows any PDF I like but still unable to mail it. If I start Adobe from the windows start menu then I can mail.

Report · Apr 15, 2017

Hi motorit35325,

Kindly enable the Outlook Exchange Cache if not enabled.

To enable Outlook Exchange Cache follow the steps-

-Open Outlook

-Goto File->Account Settings->Account Settings

-Select the email account and click on "Change"

-Tick the check-box "Use Cached Exchanged Mode"

-Click Next and then Finish.

-Restart the Outlook and try the workflow

Please let us know if it helps.

Regards,

Arvind

Report · Apr 18, 2017

Hi Arvind

Outlook is already enabled for cache.

I have now created a AppV package of Adobe DC Reader according to this guide App-V Deployment: Reader DC — Enterprise Administration Guide but still I get the same error. The error pop-up after 10 seconds of wait when clicking the mail Icon.

Doesnt matter if I open up a local file or from a shared drive.

Shall Review and perhaps redo the Adobe appv-package to see if I have missed something.

Report · Apr 18, 2017

Tested the package towards Outlook 2013 and had no issues mailing from the Adobe appv-packge. Still problem sending mails with Outlook 365 2016.