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miguelf70878236
Participant
August 24, 2018
Answered

Problemas con descarga

  • August 24, 2018
  • 1 reply
  • 1457 views

Hola, trate de instalar Adobe Acrobat Reader DC pero al llegar la barra al 90% se queda estancada ahí, pasa algunos minutos y me manda un error el instalador y no se termina de instalar el programa, dice "Click Finish for further a", ya busque en la pagina pero no encuentro alguna solución a mi problema, de la manera mas atenta pido que me proporcionen información para resolver mi situación, soy estudiante y necesito estar viendo constantemente variedad de archivos en pdf pero por este problema se me a dificultado mucho estar al corriente en todo.

Gracias por su atención y por su apoyo.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Miguelf,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any conflicting and corrupt installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once the setup is downloaded,

    Assuming you are using Windows machine, right click on the setup and Right-click on the setup file and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and locate Adobe Reader's icon, right click on it and choose 'Run as an Administrator'.

    If the issue still persists, create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    August 24, 2018

    Hello Miguelf,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any conflicting and corrupt installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once the setup is downloaded,

    Assuming you are using Windows machine, right click on the setup and Right-click on the setup file and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and locate Adobe Reader's icon, right click on it and choose 'Run as an Administrator'.

    If the issue still persists, create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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