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justanotheruser83
Participant
October 12, 2022
Question

Problems with patching to version 22.003.20258

  • October 12, 2022
  • 7 replies
  • 8509 views

Hi,

it seems, that I have a small problem with the current patch to version 22.003.20258.
A short overview of our environment:
We are currently running Windows 10 21H2 (including all patches from october 2022) x64 bit and running an Adobe Reader DC 22.002.20191 32 bit MUI.
When we install the patch AcroRdrDCUpd2200320258_MUI.msp we get an fatal error and are not able to update.
Even if we run the update interactive, it comes up with the following error:

Error 2254.Database: Transform: Cannot update row that does not exist. Table: Shortcut.
What can we do, to fix this error?
We already uninstalled and installed the product and tried to repair the product prior patching.

    This topic has been closed for replies.

    7 replies

    E
    ericb93538435
    Participating Frequently
    October 24, 2022

    The patch is out:
    22.003.20263 Optional update, Oct 22, 2022 (Windows Only)
    This release is a hotfix patch for Acrobat and Acrobat Reader that addresses some important bug fixes.
    Bug Fixes:
    4380514: “Error 2251.Database: Transform..” error on applying the October Release Patch
    4380561: Customization Wizard is not removing the desktop shortcut with October Release
    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2022qfe.html

      E
      ericb93538435
      Participating Frequently
      October 19, 2022

      I received a tip from the folks at PatchMyPC who suggested adding the REMOVE=DTShortcut parameter and that worked for me on the msp update version 22.003.20258 for both Acrobat and Acrobat Reader. It's not clear if this is what Adobe intends long-term.

      Here is the equivalent of what worked for me:

      PowerShell:
      Start-Process msiexec.exe -ArgumentList "/Update `"C:\<PATH>\AcrobatDCUpd2200320258.msp`" /l*v `"c:\Windows\Logs\AcrobatDCUpd2200320258.log`" /qb! REBOOT=ReallySuppress REMOVE=DTShortcut" -Wait


      Command:
      msiexec.exe /Update "C:\<PATH>\AcrobatDCUpd2200320258.msp" /l*v "c:\Windows\Logs\AcrobatDCUpd2200320258.log" /qb! REBOOT=ReallySuppress REMOVE=DTShortcut

       

      (You'll want to double check the syntax.)

        E
        ericb93538435
        Participating Frequently
        October 20, 2022

        REMOVE=DTShortcut broke something. We had a lot of calls this morning. I can no longer recommend that one.

          H
          Helmuth2657940677jc
          Participant
          October 13, 2022

          Hi,

           

          We are seeign the problem, and yes we customize the installation for the shortcut icon to provide a different name, we have about 1400 desktops.

          P
          pasqualm25981842
          Participant
          October 13, 2022

          Same problem here, we had our Adobe Reader install customized for not adding the desktop shortcut and now the autoupdate is failing with error:

          Database: Transform: Cannot update row that does not exist. Table: Shortcut.

          Removing all the installs is an absolute pain, any possibility of Adobe re-releasing the patch with this problem corrected? Meanwhile we have disabled autoupdate as we don't want to bother our users with the error dialog

            L
            Leigh26556096s14i
            Participating Frequently
            October 13, 2022

            Thanks for confirming the issue. I have advised that I will not be rolling out this update in its current state.

            J
            justanotheruser83Author
            Participant
            October 13, 2022

            After a full day of work, I came up withe the following solution:
            Complete uninstall of the old compontents of the Reader and installation of a new package, which was created with the customization wizard. 

            K
            Kaffee26559011hstz
            Participant
            October 12, 2022

            Well, I don't hae MUI installed but I do get the exact same error.... unfortunately I don't  have any solution/idea to contribute... 
            Cheers, Frank

            L
            Leigh26556096s14i
            Participating Frequently
            October 12, 2022

            I've seen this error myself, although it wasn't when I was patching, it was just on an install. The problem that I am having it that it is insisting on installing the desktop shortcut, despite me having configured it not to in the customisation tool. While I was fiddling about with that issue, I did a manual uninstall and re-install, then I saw the error that you are describing.

             

            Do you also remove the desktop shortcut usually?

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