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Program closes instantly, when click into form before "7 days trail" is shown bottom left

New Here ,
Feb 08, 2024 Feb 08, 2024

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We have ADOBE READER (german) in Version 2023.008.20470 in 32- and 64-Bit. Some of our Forms instant close the application, if we click into a forms field. When we wait 5-10 seconds, until the advertisment for the "Pro" version is shown, then we can use the document as aspected. 

It happens since we have the newest version of the reader, till now it happens to 4 windows 10 and 11 computer. We already tried to repait installaion, dont show tool-sidebar at startup, disable protected view and finally save the documents with the newest "Adobe Acrobat Standard" again. Still the same issue.

The employee at the chat doesnt feel responsible for non-payment problems (and we are not able to buy/rent the "Pro" for all of our 20 employees). Any suggestions, what else we could try?

Thx.

TOPICS
Crash or freeze , PDF forms , Windows

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