program will not install - keep getting, "Upgrade Status - installing. Thanks for your patience"

[Cynthia27100405zuub]

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

[S S.]

Hi @Cynthia27100405zuub,

Hope you are doing well. Sorry for your experience with Acrobat Reader.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

Hope this helps.

-Souvik.

[Inder25962329vi4r]

Do you really expect us to pay for a "premium" version and then have to go through this ridiculous process?

[Kristina32457281wf5t]

I agree! This is UNACCEPTABLE!

[Dubravko28209403h8su]

I had the same thing happen. Then I used the suggestion to sign out of all Adobe products and realized that I had been using the Rear unde an Adobe ID different from the one under which I purchaed the Pro. Whan I logged out and then logged in using the the coorect Adobe ID, everything was just fine. Great product, BTW.

[Simon33667950vmi0]

I'm having the same issue. I've followed the same steps and it still doesn't work. If I don't sort it soon I'll cancel my subscription as I'm not paying for a product I can't use

[S S.]

Hi @Simon33667950vmi0,

Sorry for the experience! Would you mind sharing a screen recording of the situation for better understanding and assistance?

-Souvik