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program will not install - keep getting, "Upgrade Status - installing. Thanks for your patience"

New Here ,
Nov 12, 2022 Nov 12, 2022

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The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

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Download and install

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Hi @Cynthia27100405zuub,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

 

Hope this helps.

 

-Souvik.

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Do you really expect us to pay for a "premium" version and then have to go through this ridiculous process?

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New Here ,
Sep 21, 2023 Sep 21, 2023

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I agree! This is UNACCEPTABLE!

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New Here ,
Feb 01, 2023 Feb 01, 2023

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I had the same thing happen. Then I used the suggestion to sign out of all Adobe products and realized that I had been using the Rear unde an Adobe ID different from the one under which I purchaed the Pro. Whan I logged out and then logged in using the the coorect Adobe ID, everything was just fine. Great product, BTW.

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New Here ,
Nov 16, 2023 Nov 16, 2023

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I'm having the same issue. I've followed the same steps and it still doesn't work. If I don't sort it soon I'll cancel my subscription as I'm not paying for a product I can't use

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Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

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Hi @Simon33667950vmi0 @Simna3586740044fl,

 

Sorry for the experience! Would you mind sharing a screen recording of the situation for better understanding and assistance?

 

-Souvik

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New Here ,
Mar 06, 2024 Mar 06, 2024

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now adobe is edittable and working after 3 days ...
thank you for your consideration
Warm Regards,

Simna K P
[PII removed by moderator]

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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LATEST

Hi @Simna3586740044fl,

 

Thanks for letting us know that it works now.

 

-Souvik

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New Here ,
Mar 04, 2024 Mar 04, 2024

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This same issue effecting me to past 3 days ..(

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."

Any suggestsions on how to fix?

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Hi @Simna3586740044fl,

 

Thanks for writing in!

 

Have you tried the steps mentioned above? That should help you in getting the installation issue fixed.

 

-Souvik

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