Program won't quit!

[leeb39805734]

I'm trying to quit Adobe Reader and it crashed.  Well...I attempted to CleanMyMac first, and then Adobe crashed.  I have a window opened up that I can't close, nor can I shut down/restart my computer because Adobe is still open.  Can anyone help me?

[leeb39805734]

This is what I get when I try to open a pdf.

[AnandSri · Accepted solution]

Hello Leeb,

Sorry for the trouble, as per the description above, you are not able to close Adobe Reader as getting an error message "The application is out of memory", Is that correct?

Please try emptying the TEMP folder and see if that helps. This error usually occurs, if you run too many memory-extensive applications simultaneously. So try performing those redaction tasks after closing some of the background processes/applications.

Close all other programs and files and reboot the machine, then launch Adobe Reader and if it gives you the option to click on Help, then check for any pending updates of Adobe Reader from help>check for updates, reboot the machine again after updating Adobe Reader.

If you are not able to install the updates, please reboot the machine, then use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your findings.

Regards,

Anand Sri.