Skip to main content
Venkat88
Venkat88
Participant
May 1, 2024
Answered

Promo Wall

  • May 1, 2024
  • 1 reply
  • 2039 views

Adobe says the Reader is "Free". I have the Free Version.

When I try to open a PDF document, it keeps putting up a Promo Wall with NO Exit option for a Free Trial of a Paid version.

Does anyone know how to get rid of this and still keep the free reader? I do not need any additional features, I just want to view and print the documents. Not interested in a Free Trial.

 

    Correct answer Venkat88

    Hi Kannan, 

     

    As you mentioned, "It seems to happen only with some documents. This particular document, which will not open is just a shot of a catalog page for some merchandise I was shopping for, and I downloaded it from the manufacturer's page."

    Can you share a few sample documents or at least one using the reproducible issue on your end? Also, would you let us know the file you have downloaded from the shopping site? Is it a .pdf file or an image or other file format? 

    ~Tariq


    Tariq,

    Very sorry for the tempest in a teacup. I did more probing, and I found
    that the default app for image files was changed to Acrobat Reader - which
    I am sure is NOT my doing. The two or three files I was trying to open
    existed in my files in both formats - PDF and JPG - with the same filename.
    The Explorer in Windows 11 does not show the extension when I am viewing
    the folder contents, so I clicked on the jpg file when I was trying for the
    PDF version, and it woke up the Reader.

    A few other such changes have appeared in my investigation after I found
    this. It seems to have happened after a Windows update.

    Thank you for trying to help me.

    Kannan

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    May 1, 2024

    Hey @Venkat88, 

     

    Sorry for the trouble. 

    Could you share the screenshot of the "Promo Wall" you mentioned? We would like to review it and help you with the best possible suggest that could help. 


    ^TAD

      Venkat88
      Venkat88Author
      Participant
      May 1, 2024
      Dear Tariq,

      Thank you for your quick reply.

      Here it is. If I 'x' it out and try to reopen the document again, it just
      repeats. The document never opens. It seems to happen only with some
      documents. This particular document which will not open is just a shot of a
      catalog page for some merchandise I was shopping for, and I downloaded from
      the manufacturer's page.
      [image: image.png]

      Your website suggested that I may have no Reader installed in my computer,
      or the version was very old. No on both counts. I went ahead and downloaded
      the file to install the latest version, and the .exe file simply returns a
      message saying the reader ios already installed in my computer.

      Kannan


      [image: image.png]
        Venkat88
        Venkat88AuthorCorrect answer
        Participant
        May 6, 2024

        Hi Kannan, 

         

        As you mentioned, "It seems to happen only with some documents. This particular document, which will not open is just a shot of a catalog page for some merchandise I was shopping for, and I downloaded it from the manufacturer's page."

        Can you share a few sample documents or at least one using the reproducible issue on your end? Also, would you let us know the file you have downloaded from the shopping site? Is it a .pdf file or an image or other file format? 

        ~Tariq


        Tariq,

        Very sorry for the tempest in a teacup. I did more probing, and I found
        that the default app for image files was changed to Acrobat Reader - which
        I am sure is NOT my doing. The two or three files I was trying to open
        existed in my files in both formats - PDF and JPG - with the same filename.
        The Explorer in Windows 11 does not show the extension when I am viewing
        the folder contents, so I clicked on the jpg file when I was trying for the
        PDF version, and it woke up the Reader.

        A few other such changes have appeared in my investigation after I found
        this. It seems to have happened after a Windows update.

        Thank you for trying to help me.

        Kannan
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices