Protected Mode causing slow opens

[frank_9999]

Hi,
I have Windows  64 bit and Acrobat Reader.

Acrobat Reader hangs for an extended time when opening (even just the app, not double clicking a PDF) with 'Not Responding' with Protected Mode turned on (off it works fine)

Its very frustrating when you need to open several files just to check a small detail.

Have googled, but found nothing concrete, seems a lot of folk suffer with this issue  - a short mention is made of 'delete temp folder', - but without any details, but am not sure where that is located, is that also related to 'autosave' ?
Some suggestion of Network Folders made, could the App be trying to access one of those folders - which might be offline, with a temp autosave version ??? 

Bit stuck, any ideas ?? wasting a lot of the day on this.

[frank_9999]

There was also some mention of Anti Virus, I am using AVG Free.

Windows, Acrobat Reader and AVG are all updated to latest version.

[AnandSri]

Hi, frank_9999!

I hope you are doing well. We're sorry for the trouble you had with the app. 

Please try the solution shared from this article and let us know if that works for you: https://adobe.ly/4eAUZYE

I hope this helps.

Thanks,
Anand Sri.

[frank_9999]

Thanks, I have already read that article - i am not using any of the 3rd Party Plug-ins, although I know of them, my AV (AVG Free) is not listed as incompatible - but I cannot find information on whether AVG Free scans PDF's for viruses, could one assume that most AV softwares does this ... or not ?
Could AVG Free be interfering with Protected Mode working smoothly ??

The 'Application Security Guide' in the article just goes to the start of a home page https://helpx.adobe.com/uk/support.html

Any further suggestions/help please.

[shaktikeshri]

Hi @frank_9999 

Can you please provide us the diagnostic logs. Logs can be taken using the methods mentioned at https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

Thanks,

Shakti K

[frank_9999]

Hi Shakti,
I have submitted the full logs via the diagnostics SW.
I put my email address and User name in the message, presume you will find it from those ?
Thanks