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DianeBarPet
Participant
June 9, 2015
Answered

Quickbooks and Adobe Acrobat Reader DC do not seem compatible [2015]

  • June 9, 2015
  • 2 replies
  • 18745 views

Ever since updated to Adobe Reader DC, my Quickbooks software (updated to 2015 release) does not recognize that I have Adobe Reader software installed and continually prompts me to install Adobe Reader in order to view previous sales tax returns.

 

Any help would be greatly appreciated!!

This topic has been closed for replies.
Correct answer Anubha Goel

Hey dianebarpet,

Thank you for posting on Adobe forums.

Could you please try uninstalling and reinstalling Adobe Reader and try again.

Refer: https://get.adobe.com/reader/otherversions

What is your OS Version? Also, let me know when exactly do you get this message.

Hope to hear from you.

Regards,

Anubha

2 replies

D
DianeBarPetAuthor
Participant
June 10, 2015

Thank you!  Using your link, I have downloaded an older version (not DC) and Quickbooks is able to recognize it.  I am running Windows 8.1

Anubha Goel
Community Manager
Anubha GoelCommunity Manager
Community Manager
June 11, 2015

Hey DianeBarPet

That's great

Thanks for your response.

Regards,

Anubha

Anubha Goel
Community Manager
Anubha GoelCommunity ManagerCorrect answer
Community Manager
June 10, 2015

Hey dianebarpet,

Thank you for posting on Adobe forums.

Could you please try uninstalling and reinstalling Adobe Reader and try again.

Refer: https://get.adobe.com/reader/otherversions

What is your OS Version? Also, let me know when exactly do you get this message.

Hope to hear from you.

Regards,

Anubha

lisaellensegal
lisaellensegal
Inspiring
October 1, 2015

I have the same issue.  Windows 7, Adobe CC and Quickbooks.  All Adobe products updated.  I have acrobat dc.  I open quickbooks, try to save as pdf and it just gets hung up.  It worked for years.  This is totally new (week or so).  I've tried a couple of fixes with no success.  can you help?

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