• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Quits...???

Explorer ,
Nov 19, 2023 Nov 19, 2023

Copy link to clipboard

Copied

Screenshot 2023-11-19 150605.png

 

This pops up often, even though Reader is not even being used - so how can it quit?

 

It's only just started since 2 PC have been updated to Windows 11, same issue on both.

 

Compatibility with W.11 maybe...??

TOPICS
Crash or freeze , Windows

Views

237

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 20, 2023 Nov 20, 2023

Copy link to clipboard

Copied

Hi @SergeiKat 

 

I hope you are doing well. We're sorry for your trouble with the Acrobat Reader app.

Please restart the machine once, and then use the Acrobat Cleaner tool to remove any corrupt or conflicting installation files of Acrobat Reader: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

 

Restart the machine, and then use the URL to download Acrobat Reader: https://helpx.adobe.com/reader/get-started.html.

 

Please ensure that all the mandatory and optional updates for the operating system are installed.

 

Let us know if you still experience any issues.

 

~Anand Sri.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

AnandSri.

Your suggestion failed to resolve the problem.

It's clear from the numerous reports of this same issue that there is a fundemental problem with the product. That requires a fix from Adobe, not users.

Please address that.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

Thanks for sharing the details, @SergeiKat 

 

If you have tried the above steps and are still experiencing the issue, would you mind collecting the logs from the affected machine and user profile and sharing it with us for further investigation: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Thanks,

Anand Sri.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

LATEST

You have to be well aware that this issue is being faced by numerours users. It follows then that the problem lies with the product, not the user so details of a user/machine (when all machine configurations will vary slightly) is not going to solve the fundemental issue.

Perhaps you need to concentrate your efforts at source.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines