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ekangal
ekangal
New Participant
February 19, 2018
Answered

"A drawing error occurred" Error

  • February 19, 2018
  • 12 replies
  • 134124 views

Hi,

When we open with Adobe Acrobat Reader DC the pdf file, we get "A drawing error occurred" error.  But in Adobe Acrobat Reader XL we do not get this error. Our client is having trouble updating all its software. What should we do in this case? Is there an option other than going back to the old slingshot? Why does not the old pdf format support the new version?

Thank you, Good Works ...

    Correct answer AshuMittal9644438

    Hi Ashu,

    The beta patch that was shared with version number Acrobat Reader DC Continuous Release | Version 2018.011.20038 seems to be working in the tests that I have done with 3 pc's. However I got a lot more than that number to take care of.

    Do you guys have any indication as to when we can expect a new version via the update channel. It has been (atleast) 3 days since this rather big impact of an issue.

    Awaiting your feedback, Thanks.


    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    12 replies

    Show previous replies
    W
    wim78652356
    New Participant
    February 20, 2018

    Just to add a bit of additional weight to the forum post.

    We have the exact same problem:

    - A drawing error has occurred

    - Insufficient data for an image

    - Not enough memory

    All with files that worked perfectly well prior to the last update ...

    Adobe Reader DC Continuous Release | Version 2018.011.20036 .

    If you need additional sample files (although there are probably a few thousands by now) let me know.

    ETA on a fix available?

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    February 20, 2018

    Hi all,

    Inconvenience is deeply regretted.

    Want to confirm people who are getting "Drawing Error", is this error appearing with scanned documents?

    Please share sample files which throw's "Drawing Error."

    -Tariq Dar

    ekangal
    ekangalAuthor
    New Participant
    February 20, 2018

    Hi,

    This error is being received in the scanned files.

    The error field is the file.

    Shared Files - Acrobat.com

    AkanchhaS8194121
    AkanchhaS8194121
    Brainiac
    February 19, 2018

    Hi Ekangal,

    Sorry to hear the inconvenience caused to you.

    Could you confirm the exact version of Adobe Reader DC you are working on? Launch Reader>Help>About Acrobat Reader.

    Try installing the update if its pending, Acrobat Reader> Help>Check for update

    Or refer to Release Notes | Adobe Acrobat, Reader  and install the latest patch.

    Le ts us know if it doesn't help.

    Regards,

    Akanchha

    ekangal
    ekangalAuthor
    New Participant
    February 19, 2018

    Hi,

    The information you have requested is as follows. The problem persists.

    Thank you for your interest

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    February 19, 2018

    Thank you for your response, Ekangal.

    Is this issue reproducible with all the files? If yes, can you help us with the screenshot of the error?

    Also, if the issue is reproducible with a specific file, if possible, may you share the file with us How to share a file using Adobe Document Cloud

    Will be waiting for your response

    -Tariq Dar

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