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laserfocus
laserfocus
Participant
February 21, 2019
Answered

"Save As" Window is completely BLANK. This has been an issue for YEARS!

  • February 21, 2019
  • 1 reply
  • 1746 views

Adobe Acrobat Reader DC, Windows

This forum has lots of complaints about the "Save As" window being completely blank. After the most recent update, the problem hit my PC. The official solution since about 2015 is to go to Edit, Preferences, and stop online saves.

OK, so where is Preferences? In the most recent update to Adobe Acrobat Reader DC for Windows, there is no EDIT and no Preferences. Only HOME and TOOLS.

No excuse for software this buggy for this long.

    This topic has been closed for replies.
    Correct answer Test Screen Name

    So, you aren't seeing your menu bar.

    Try F9.

    And note too that Preferences can be reached via Ctrl+K.

    1 reply

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    February 21, 2019

    At the top you will see File, Edit, View, and so on

    laserfocus
    laserfocusAuthor
    Participant
    February 21, 2019

    I wish! That's what it used to say. Since the last update the top only says HOME and TOOLS.
    Under that is a bar with icons for Save Cloud Print Share Find.

    Clicking Save causes the blank requester window to pop up.

    What now?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 21, 2019

    Hey Laserfocus,

    We're sorry for the trouble you had, would you mind posting a screenshot of the window you get as blank as well as the initial screen of Adobe Reader? To post a screenshot, please take help from the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Are you on a Mac or Windows machine and what is the version?

    Navigate to Adobe Reader's Preferences from Edit>Preferences>General>and uncheck the options 'Show online storage when saving files' and 'Show online storage when opening files'> Click OK>Restart the application and check.

    Make sure you have the latest version of Adobe Reader 19.010.20098 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader.

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

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