Skip to main content
G
girlhende1
Participant
November 7, 2021
Answered

"Take a Snapshot" image is blurry

  • November 7, 2021
  • 2 replies
  • 8227 views

Does anyone know if Adobe Reader or Mircorsoft ever fixed the issue of snapshot images coming through blurry when pasted in to Microsoft Word 2010 or newer? I work for an animal hospital that frequntly has to use the "Take a Snapshot" tool to paste bloodwork pdf images into our Microsoft Word medical records. We are currently using the newest version of word which saves their documents with extension .docx and whenever we paste the snapshot image from a pdf, the pasted image is blurry.

The image is not blurry when using Microsoft Word documents that are saved in the old 97-2003 .doc format, it is just the newest version of Word that is making the images blurry.

 

When you right click on the emage and select "edit" the image clears up and is moved to the upper left corner of the page, I usually do this, then re-copy the image, delete it, then paste it where I wanted the image to go. I'v also seen from other messageboard posts that selecting "paste special" in the edit menu, then pasting as bitmap image clears it up as well. 

 

Does anyone know if there's a way to fix this at the root so it doesn't require so many steps? I have some co-workers that aren't computer savy so adding extra steps to the copy/paste method has not been translating well. I just don't understand how this isn't a problem in the old version of Word but hasn't been fixed for the new version yet.

This topic has been closed for replies.
Correct answer Brandon325211815u1b

Sorry it's Edit > Preferences > General

2 replies

B
Brandon325211815u1b
Participant
October 2, 2023

I was having similar issues and was also looking for a solution. I found one in this article. It has to do with a fixed resolution setting in Edit > General. I checked the box and changed my resolution to 500 pixels/inch, no more blurry!

 

How to adjust the Snapshot pixel resolution in Adobe Acrobat Reader (cadsetterout.com)

    B
    Brandon325211815u1bCorrect answer
    Participant
    October 2, 2023

    Sorry it's Edit > Preferences > General

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 11, 2021

      Hi there

       

      Hope you are doing well and sorry to hear that. As described the "Take a Snapshot" image is blurry when pasting in MS Word

       

      I have tried to reproduce the issue on my end and its working fine. Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

       

      Also as mentioned its a bhacvior with the latest version of MS Word, you may also try to get in touch with the MS Support team for more info on the issue.

       

      Regards

      Amal

      G
      girlhende1Author
      Participant
      November 15, 2021

      I am using Adobe Reader DC 32-bit version 2021.007.20099 . The blur is happening on all computers at both of my jobs and at home (I checked on a computer at my 2nd job just to make sure it wasn't just a weird bug at my primary place of work.) I am using the same version at all 3 places. Also it is only happening when Word documents are saved in their newst format, .docx . The images look fine in .doc . I think I will try contacting Microsoft customer support, I think the issue is with their program and not Adobe Reader. Thanks for trying to help!

      G
      girlhende1Author
      Participant
      November 15, 2021

      I have attached 2 files that have pdf images snapshoted into Microsoft word documents to show the difference in the 2.

       

      Adobe Snapshot #1 was saved as the newest Word format:  Word Document (*.docx)

       

      Adobe Snapshot #2 was saved as the older Word format:  Word 97-2003 Document (*.doc)

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices