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michellem30219058
michellem30219058
Participant
October 14, 2017
Question

"There was an error while reading the stream"

  • October 14, 2017
  • 1 reply
  • 3034 views

We use a dental software program that creates emails with a PDF attached to send images and x-rays to other offices. As of this week when these PDF's are sent to other offices they can no longer open the PDF. They receive this above error. We were running V11.x of Reader, I tried downgrading them to vDC this did not solve the issue. Please advise.

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    December 21, 2017

    Hi,

    Sorry for the delay in response.

    Could you please confirm dot version of Reader installed on the user's machine? To check the version in Reader: Identify the product and its version for Acrobat and Reader DC

    You may refer to the following links which discuss the similar issue:

    Error: "There was an error while reading this Stream" - how can i fix this?

    THE FAMOUS ERROR: There was a problem reading this document (15) - Thanks Adobe Engineering team

    Also, would it be possible if you can share one of the problematic pdf file with us? You may initiate a private message for the same by hovering the mouse over person's username and click Message

    Thank You,

    Shivam

    J
    JennAOrtiz
    Participant
    February 21, 2018

    I'm having this same issue, but don't seem to see an applicable fix in any of the links.

    Adorobat
    Adorobat
    Participating Frequently
    February 28, 2018

    Hi JennAOrtiz,

    Could you let us know the application you are using to view the pdfs- Acrobat Reader/ Adobe Acrobat?  And, the dot version of the application: Identify the product and its version for Acrobat and Reader DC 

    Try updating Reader/ Acrobat to the latest patch and check if that resolves the issue. Launch the application > click Help > check for updates. You can also download updates manually using this link: Adobe software and product updates

    Also, would it be possible to share the problematic pdf file with us? You may share the file using Document Cloud: How to share a file using Adobe Document Cloud

    Thanks,

    Shivam

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