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"Welcome to the Patch for Adobe Acrobat Reader" window keeps on prompting

New Here ,
Jul 20, 2023 Jul 20, 2023

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Hi All,

My computer is running windows 11 and I keep getting the window "Welcome to the Patch for Adobe Acrobat Reader" every single time the computer wakes up from sleep. It does not occur if the computer is restarted or powered on from shutdown.

 

I have tried the following:

Completing the update prompt until it finished - no error and always finish successfully

Re-installed Adobe Acrobat Reader, used the 64 and 32 bit version, installed from enterprise installer, used the Adobe Cleaner application before re-installing

I also tried re-installing Adobe from a different windows profile but the prompt is still coming up

I've disabled Adobe automatic update from Task Scheduler and Registry

Also disabled the Adobe Update Service in services

 

Adobe Reader works and can open PDF files without a problem, but if you keep getting the update prompt continously for 5 months, it can get annoying. Anyone else experienced this issue?

 

Any type of suggestions are welcome. I am leaving re-imaging windows as the very last resort!

 

Thank you

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General troubleshooting , Windows

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Advocate ,
Jul 20, 2023 Jul 20, 2023

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Something triggers patch installation on your system, but this is not Updater. There is no reason for changes in Task or Service, or chaniging automatic update preferences; they have nothing to do with the issue.

You'd have to investigate differently. One option is to enable MSI verbose logging (google if you don't know how) and check latest MSIxxxx.log file in the User Temp folder right when you see the dialog. At the very beginning of the log you might find what process triggered MSI transaction.

 

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New Here ,
Jul 24, 2023 Jul 24, 2023

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Hi @LeoUpdaterX ,

 

Thank you for your suggestion. I was able to do that and re-create the issue. I can see a bunch of things on MSI log for Adobe but I can exactly understand what they meant.

 

Would you mind checking the attached log and point me to the right direction once again? The end of the log looks like this.

 

MSI(c)(FC:9C)[05:57:42:844]:PROPERTYCHANGE:ModifyingARPREADMEproperty.Itscurrentvalueis'Readme.htm'.Itsnewvalue:'C:\ProgramFiles(x86)\Adobe\AcrobatReaderDC\Readme.htm'.

Actionended5:57:42:SetARPReadmeEx.Returnvalue1.

MSI(c)(FC:9C)[05:57:42:844]:Action'MigrateFeatureStates'isoptimizedout.

MSI(c)(FC:9C)[05:57:42:844]:Doingaction:PatchWelcome

Action5:57:42:PatchWelcome.

Actionstart5:57:42:PatchWelcome.

MSI(c)(FC:9C)[05:57:42:844]:TransformingtableCustomAction.MSI(c)(FC:9C)[05:57:42:844]:TransformingtableCustomAction.

 

Thank you!

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Advocate ,
Jul 25, 2023 Jul 25, 2023

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The first line in the log does not show what triggered MSI, it just shows that msiexec.exe process was launched by Windows Installer Service

��===Verboseloggingstarted:25/07/20235:57:42Buildtype:SHIPUNICODE5.00.10011.00Callingprocess:C:\WINDOWS\SysWOW64\msiexec.exe===

I would check Windows event log at the time you see this UI again. Please google for instructions.

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