Random errors opening PDF files: Acrobat Reader: There was an error while reading a stream.

Report · Jun 01, 2018

Hello,

We have users that access a Citrix server (2008 R2) through which they access files shares on a different Windows Server (2003). Side note, these aging servers will be replaced soon.

The two servers are not on the same LAN. They are connected via a 20MB VPN tunnel.

The issue is that there are several PDF files that users need to open. However, at random, the receive the following error when attempting to access the files:

Acrobat Reader: There was an error while reading a stream.

Perhaps the issue is due to latency.

Are there any ways to modify Adobe to handle these slower connections more efficiently? Has anyone else experienced this issue?

Thanks in advance.

Adobe-Stream-Error.JPGhttps://filedb.experts-exchange.com/incoming/2018/06_w22/1325227/Adobe-Stream-Error.JPG

Report · Jun 06, 2018

Hello ViperHawk,

Sorry for the delayed response and inconvenience caused. Try saving the PDF file on the local machine and see if you still get the error message.

Make sure that you have the latest version of Adobe Reader installed, check for any pending updates from help>check for updates, reboot the machine after updating the Adobe Reader.

Try disabling the Protected Mode once from Adobe Reader's Preferences and see if this brings any difference. Navigate to Edit>Preferences>Security(Enhanced)>Uncheck "Enable Protected mode at startup".

You may try whitelisting the network path once and see if this brings any difference:

Launch Acrobat.
Click Edit>Preferences>Security(Enhanced) , choose Add Folder path.
Try saving the PDF files.

What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.