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A
Anonymous
December 24, 2015
Question

RDRCEF.EXE application error in Reader DC

  • December 24, 2015
  • 2 replies
  • 20802 views

This just started last week?

When I open some adobe pdf files, I get "application error-RDRCEF.exe, OXC0000135"

Happens about 75% of the time I open a .pdf file? I simply click ok, and error message goes away, but no crashing occurs. I use windows 7, 32 bit.

Please copy answer to 2001@vineyard.net

    This topic has been closed for replies.

    2 replies

    AmbooS
    Adobe Employee
    AmbooS
    Adobe Employee
    January 14, 2016

    Hi,

    Can you confirm if the following files are present in your installation directory/Reader/AcroCEF - a screenshot like one below will be much appreciated:

    If possible, can you share a crash dump? You can use the following steps -

    Enable saving user mode memory dumps locally using Windows Error Reporting, create the following Registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

    Value Name = DumpType

    Data type: REG_DWORD

    Value Data = 1

    Dump files are stored in the default location %LOCALAPPDATA%\CrashDumps. Send it to us at ambooATadobeDOTcom.

    More details are present here - https://support.microsoft.com/en-us/kb/931673

    Thanks,

    -Amboo

    R
    Adobe Employee
    Reetika Ghai
    Adobe Employee
    July 14, 2016

    Hi, all -

    With our latest release on 12th July 2016, the issue reported has been addressed.

    To get the latest product update, within the product, click on the menu Help --> Check for updates.

    For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Regards,

    Reetika Ghai

    rosannec61662272
    rosannec61662272
    Participant
    July 27, 2016

    My product was installed today, still tried to check for updates and receiving the same error

    AadeshSingh
    AadeshSingh
    Participating Frequently
    January 10, 2016

    Hi quansoo,

    It can be because of no .NET famework on your system.  Please go to  Download Microsoft .NET Framework 4 (Standalone Installer) from Official Microsoft Download Center & install Microsoft .NET famework.

    Check if it fixes the issue.

    Regards,

    Aadesh

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