RdrCEF.exe crashes, memory leak

[ryanlink615]

A user I support has Adobe Reader DC 15.023.20056.  I have cleanly reinstalled the product and rebooted the machine twice.

Windows 7 x64 (6.1.7601 Service Pack 1), 8GB RAM.

If the RdrCEF.exe process is not already running, it consistently crashes upon opening a PDF in Reader and then displays a significant memory leak (have seen it use up to 2GB of memory at about 25% CPU).

Tried disabling Vipre AV (Windows firewall already turned off)

Ran sfc /scannow, no integrity violations

Based on Re: RdrCEF.exe Application error when opening Reader I have obtained a dump and log file for you.  Please let me know where to send.

Thanks,

Ryan

[Adorobat]

Hi ryanlink615,

Could you please below mentioned steps and see if that helps:

1- Run as administrator- locate Reader's shortcut on desktop>right click>Run as administrator>try to open any pdf file in Reader

2- If running Reader as an administrator doesn't work, try disabling Protected Mode in Reader- launch Reader>click Edit>Preferences>Security(Enhanced)uncheck the box Enable Protected Mode at startup>OK>Relaunch Reader

Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

Have you tried launching Reader without any pdf?

[ryanlink615]

Hi adorobat,

I have tried both of those already, and "Run as a different user" as the domain administrator.  Same behavior in all situations.

The Reader program itself does not crash when open by itself.  It only crashes when opening a pdf.

Please advise.

Ryan

[ryanlink615]

Any next steps?

[Guest]

I'm experiencing the exact same issue as you've reported! I'll monitor this post for a solution.

[Adorobat]

Hi ryanlink615,

Could you please check if compatibility mode is set under Properties:

Locate Reader's shortcut on desktop>right click>Properties>Compatibility tab>Compatibility mode.

Check if the box next to Run this program in compatibility mode is checked, if it is, close Reader first, then uncheck the box>click Apply>OK, relaunch Reader and try to open a pdf.

[ryanlink615]

Adorobat -

I will try this, but I think I already have.  In the meantime, is there somewhere you would like me to send the log file and crash dump I obtained?

Ryan

[ryanlink615]

I set both AcroRd32.exe and RdrCEF.exe to run in Windows 7 compatibility mode.  Same issue.

Also, RdrCEF.exe is crashing immediately (but continuing to run with a memory leak) when I open Reader, not just when I open a PDF.

I also tried renaming RdrCEF.exe and RdrServicesUpdater.exe in C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF.

The files were recreated when I ran Reader again, and exactly the same crash occurred.

Please advise where you would like me to send log file and crash dump.

[ryanlink615]

Any update on this Adorobat​?

[Adorobat]

Hi ryanlink615,

Sorry for the delay in response.

Please follow below mentioned steps for sending the link for the log files:

Visit this link: https://cloud.acrobat.com/send ,(login if required) click Add Files>Choose Files from My Computer>select the log files>click Create Link ,

Once the link is created, copy the link and share it via private message.

To send a private message, hover the mouse over a person's name and then click Message.

In the meantime, could you please try restoring preferences for Reader and see if that resolves the issue.

Follow below mentioned steps:

Close Acrobat Reader

(ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\DC, 

(iii) Move the entire DC folder to some other location like temp folder.

     To view temp folder, press and hold Windows key and press R on your keyboard, type temp in the run dialogue box then press enter

       If App data folder is not visible under your user name, type %appdata% in run dialogue box and hit enter

(iv) Relaunch Adobe Reader

[Sunil_Soni]

Hi Ryanlink615,

Sorry for the inconvenience caused to you.

I would request/recommend to always keep the application updated via Help->Check for updates... as we keep improving the product. Once you are at latest version of Reader DC, Please share the following information if issue still persist :

• Platform/OS information
• Application version information
• Exact steps to reproduce the issue and screen shot of the error
• Screenshot of the Task manager shown AcroRd32 and RdrCEF processes.
• Download Shared Files - Acrobat.com  and share the memory dump file of crashing process RdrCEF.exe

Please keep us updated with the result.

-Thanks

Acrobat Team

[franks59149821]

I am still having this issue on version 2019.0.10.2099