rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

[wandapetty17]

rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

[Claudio González]

Please provide enough information about your setup and your system to be able to help you.

[wandapetty17]

windows 7

t: Monday, March 6, 2017 9:31 PM

To: Petty Wanda (75M138)

Subject: rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

rdrcef.exe error continues after three uninstalls and reinstalls 0x80070057

created by Claudio González<https://forums.adobe.com/people/Claudio+Gonz%C3%A1lez> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/9375443#9375443>

[Claudio González]

Did you try using this tool to first remove all traces of Reader from your computer?

http://labs.adobe.com/downloads/acrobatcleaner.html

[Sunil_Soni]

Hello Wandapetty17,

Sorry for the inconvenience caused to you.

I would request/recommend to always keep the application updated via Help->Check for updates... as we keep improving the product. Once you are at latest version of Reader DC, Please share the following information if issue still persist :

• Platform/OS information
• Application version information
• Exact steps to reproduce the issue and screen shot of the error
• Screenshot of the Task manager shown AcroRd32 and RdrCEF processes.
• Download Shared Files - Acrobat.com  and share the memory dump file of crashing process RdrCEF.exe

Please keep us updated with the result.

-Thanks

Acrobat Team