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RdrServicesUpdater2_x86.exe identified as malware by Cylance Protect AV

New Here ,
Nov 13, 2023 Nov 13, 2023

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Good day, 

I am hoping that someone may help identify if this file is a legitamate file from Adobe. The file is: RdrServicesUpdater2_x86.exe 

SHA256947b2d0490101a8bf8fb7aaca36289f11d15bed605efd46bfd45298cccfb375b

MD524F8D57B669F33FCB30D8FB045B27F8D

 

thank you.

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General troubleshooting , Modern Acrobat , Windows

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New Here ,
Nov 17, 2023 Nov 17, 2023

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I have the same question. Cylance gives it score 23 and puts it in quaratine.
Virus total:
https://www.virustotal.com/gui/file/947b2d0490101a8bf8fb7aaca36289f11d15bed605efd46bfd45298cccfb375b...

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New Here ,
Nov 18, 2023 Nov 18, 2023

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I do not see Adobe replying to you, did they? I want to know about it too.

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New Here ,
Nov 20, 2023 Nov 20, 2023

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Our EDR is also alerting on it, marking it as inconclusive and blocking it's execution. Would be nice if Adobe would let us know if it is legitimate or not.

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New Here ,
Nov 21, 2023 Nov 21, 2023

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We see similar in our EDR as well. 

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New Here ,
Jan 10, 2024 Jan 10, 2024

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Same here. Our EDR did block the activity. Marked as suspicious. 

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New Here ,
Jan 24, 2024 Jan 24, 2024

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Has Adobe provided an update regarding this issue? 

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New Here ,
Feb 02, 2024 Feb 02, 2024

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We are seeing this blocked in Cylance today 2/2/2024.

 

Any update Adobe? 

 

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New Here ,
Feb 02, 2024 Feb 02, 2024

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It alerted as well with my Cylance, are there any updates on this package?

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