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bob543211
Participant
October 22, 2018
Answered

RdrServiceUpdater 19.008.20071

  • October 22, 2018
  • 2 replies
  • 8443 views

Beim Versuch, die aktuelle Version des adobe acrobat dc readers zu installieren, kommt kurz vor Fertigstellung eine Fehlermeldung, dass ein Windows installer package Probleme macht (Nachricht endet mit RdrServiceUpdater.exe command: 19.008.20071).

Es sind bereits alle Versionen des adobe acrobat dc readers deinstalliert, auch mit dem Tool, das im Forum empfohlen wird. CCleaner, neustarts, alles hinterher geschoben.

Ältere Versionen lassen sich nicht installieren, weil angeblich eine neuere bereits installiert ist.

Windows 7 64bit

Kann mir bitte jemand helfen?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Tom,

    We are sorry for the delay in response to your query. Sad to see that the issue has still not resolved for you.

    bob543211

    Trying to install older versions won't work either b/c "a newer version is already installed". Which can not be, since I uninstalled everything by adobe that was on my pc.

    Windows 7 64bit

    For the above error "newer version already installed" you may please try the workaround shared below-

    • For windows computer you may go to the Local Dick (C:)>Organize(upper left corner)>Enable "Folder and search option">View and enable hidden files. (settings changes with the OS)
    • Enabling hidden files will enable the Program Data and its location would be Local Dick (C:) > ProgramData > Adobe > Setup.
    • Open the folder and check if you can find the AcroRead.msi file there.
    • If yes, run the file to install the application.

    Let us know if that helps.

    Regards,

    Akanchha

    2 replies

    B
    bob543211Author
    Participant
    December 16, 2018

    Well, maybe english will help:

    I tried to install the newest version of adobe acrobat dc reader but I get an error message that the windows installer package is acting up, something thats ends with RdrServiceUpdater.exe command: 19.008.20071 (or 10.010.20064, depending on that install.exe i download).

    I uninstalled all previous versions (since sometimes adobe claims that there is a newer version on my PC, which i highly doubt), even used the uninstall-tool by adobe that is recommended by adobe in the forums, used CCleaner, restarted everything a few times, nothing helps.

    Trying to install older versions won't work either b/c "a newer version is already installed". Which can not be, since I uninstalled everything by adobe that was on my pc.

    Windows 7 64bit

    dell inspiron

    mozilla

    Can someone help me please?

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    December 18, 2018

    Hi Tom,

    We are sorry for the delay in response to your query. Sad to see that the issue has still not resolved for you.

    bob543211

    Trying to install older versions won't work either b/c "a newer version is already installed". Which can not be, since I uninstalled everything by adobe that was on my pc.

    Windows 7 64bit

    For the above error "newer version already installed" you may please try the workaround shared below-

    • For windows computer you may go to the Local Dick (C:)>Organize(upper left corner)>Enable "Folder and search option">View and enable hidden files. (settings changes with the OS)
    • Enabling hidden files will enable the Program Data and its location would be Local Dick (C:) > ProgramData > Adobe > Setup.
    • Open the folder and check if you can find the AcroRead.msi file there.
    • If yes, run the file to install the application.

    Let us know if that helps.

    Regards,

    Akanchha

    B
    bob543211Author
    Participant
    January 16, 2019

    Thanks, that solved my problem.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 22, 2018

      [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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