Re: Adobe Acrobat Reader DC can´t open 3D-pdf anymore

Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hi SmithKarl

 

Hope you are doing well and sorry for the trouble. As described, Adobe Acrobat Reader DC can´t open 3D-pdf anymore and throwing the error "A 3D data parsing error has occured"

 

Please try to update the application to the recent version 21.07.20099 from the help menu > Check for updates and reboot the computer once and see if that works for you.

 

You may also try the steps below and see if that helps:

1. Close Adobe Acrobat /Reader DCversion and rename the following folders:

  • C:\Users\UserName\AppData\Local\Adobe\Acrobat\DC to C:\Users\UserName\AppData\Local\Adobe\Acrobat\DC_OLD
  • If visible, C:\Users\UserName\AppData\Local\Adobe\Acrobat\20XX to C:\Users\UserName\AppData\Local\Adobe\Acrobat\20XX_OLD

2. Reboot the computer once.

 

Hope this information will help

 

Regards

Amal

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correct answers 1 Correct answer

New Here , Dec 02, 2021 Dec 02, 2021

Hello,

Thank you for you quick reply. This solved the problem, so thank you for your support!

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Hello,

Thank you for you quick reply. This solved the problem, so thank you for your support!

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